Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Front Desk Volunteer will provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff. The role will answer the IRC in New York or New Jersey's main telephone line, direct incoming calls as appropriate and assess documentation of clients to determine program eligibility. The Front Desk Volunteer will provide additional clerical assistance and support to IRC staff in the New York or New Jersey regional office.

Responsibilities

Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff
Assess documentation of visitors to determine eligibility of services
Schedule appointments for all programs depending on eligibility of client
Answer and direct incoming phone calls
Assist staff with clerical and administrative duties
Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values.
Adhere to IRC policies, particularly those related to confidentiality and client privacy.
Communicate effectively in person and by telephone.
Other related duties as assigned.

Requirements

Previous administrative experience preferred
Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Cultural sensitivity and detail oriented with the proven ability to meet deadlines
Ability to effectively communicate and work as a team member in a cross-cultural environment
Ability to communicate clearly and effectively in English; additional fluency in Arabic, Spanish, Dari, Pashto, French, Ukrainian, Russian, or Kiswahili preferred.
Willing to learn about IRC history, philosophy, global work, and local efforts.
Willing to adhere to IRC volunteer and workplace policies.

Skills

Microsoft Office Suite (Word, Excel, Outlook)
Cultural sensitivity
Detail oriented
Teamwork
Cross-cultural communication
English communication
Arabic communication
Spanish communication
Dari communication
Pashto communication
French communication
Ukrainian communication
Russian communication
Kiswahili communication

Location

New York
New Jersey

Work Type

Volunteer

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
Medical insurance starting at $163 per month
Dental starting at $6.50 per month
Vision starting at $5 per month
FSA for healthcare and commuter costs
403b retirement savings plans with immediately vested matching
Disability & life insurance
Employee Assistance Program

About the Company

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.
Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.
A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.
The International Rescue Committee (IRC) responds to the world’s worst Humanitarian crises and helps people to survive and rebuild their lives.
At work in over 40 countries and 26 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home.
The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild.
We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve.
The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality.
These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.

Equal Opportunity

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.