Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Riverty is seeking a Program & Project Management Lead – AI & Operational Excellence to drive the transformation of global operations through AI, automation, and modern platform solutions. This role connects operational excellence with technological innovation, ensuring AI initiatives deliver measurable business impact.
Responsibilities
- Build and lead the Global Operations Excellence Program & Project Management Team, focusing on AI-driven transformation initiatives across operations.
- Manage the AI and automation strategy within Operations, including the use of technologies like voice bots, agentic AI, CRM and Contact Center as a Service (CCaaS) platforms, and workflow automation.
- Oversee the entire transformation portfolio, including budget planning, prioritization, resource control, and KPI-based performance management.
- Translate AI potentials into operational added value, focusing on measurable results like productivity increases, cost savings, and quality improvements across all operational areas.
- Lead large, cross-functional implementation projects in the area of Operations and Customer Service platforms, as well as AI-powered solutions.
- Collaborate closely with stakeholders from Operations, Product, and Tech, and manage external partners in a complex, international environment.
- Actively shape the future Operations strategy as part of the Global Operations Excellence Leadership Team.
Requirements
- Minimum of 7 years of experience in program and project management, preferably in Operations, Customer Service, FinTech, or Financial Services.
- Proven experience in successfully implementing AI, automation, or digitalization initiatives in an operational environment.
- Solid understanding of Operations and Customer Service ecosystems, particularly the interplay of CRM systems, Contact Center as a Service (CCaaS) platforms, and AI-based solutions (e.g., chatbots, voice bots, agent-assist tools).
- Experience in leading and developing teams within complex organizational structures.
- Strong skills in governance, stakeholder management, and budget and resource control.
- Ability to connect business requirements and technological possibilities, and to translate AI initiatives into scalable operational solutions.
- Strong analytical skills with a focus on KPIs, performance management, and continuous optimization.
- Proficient in handling complex, international organizational structures.
- Fluent German and English language skills (minimum C1).
Skills
- AI
- Automation
- Operational Excellence
- Program Management
- Project Management
- Voicebots
- Agentic AI
- CRM
- CCaaS
- Workflow Automation
- KPI Management
- Stakeholder Management
- Budget Management
- Resource Management
- Process Mining
- Conversational AI
Location
- Berlin
- Verl
Work Type
- Hybrid
- Full-time
Experience Level
- Minimum 7 years
About the Company
- Riverty is part of the family-owned Bertelsmann Group, established and entrepreneurial in a dynamic industry.
- They enable flexible payment options across various industries, simplify financial management for well-known brands, and help people reduce debt and gain financial security.
- Riverty shapes FinTech by ensuring people and businesses stay in flow with payment processes they don't have to worry about, using empathy, modern technology, and data-driven insights.