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About the Role

Develop and implement training and certification programs, as well as learning formats for IT service partners to ensure excellent product and process knowledge, leading to a superior customer experience during product onboarding. Act as a liaison between IT service partners and internal teams to foster sustainable knowledge management. Utilize AI-driven technologies for operational efficiency and output scaling.

Responsibilities

Conceive initial and ongoing training on products, technical requirements, onboarding processes, and tools, creating targeted materials and formats.
Ensure IT service partners possess necessary know-how and know where to find relevant knowledge for successful onboarding.
Develop a structured certification and re-certification system to establish reliable uniform quality standards.
Generate reports on training success and knowledge gaps, derive actions, and continuously improve enablement programs based on partner feedback, product developments, and quality audits.
Collaborate closely with internal stakeholders to ensure IT service partners act as convinced brand ambassadors and delight customers.

Requirements

Several years of experience in Learning & Development, Training, or Enablement.
Strong communication skills and enjoyment in knowledge transfer.
Didactic skills and experience with e-learning tools, LMS/training platforms.
Experience in developing training programs.
Process and quality-oriented work approach.
Fluent German and English language skills.
Experience in healthcare or eHealth.
Experience in partner management.
Certification in training/coaching (Train-the-Trainer, etc.).

Skills

AI-driven technologies
Knowledge management
E-learning tools
LMS/training platforms
Training program development
Process orientation
Quality orientation
Communication
Knowledge transfer
Didactic skills

Location

Berlin
Munich

Work Type

Full-time
Hybrid (3 days Office / Week)
Permanent employment

Experience Level

Senior

Benefits

Doctolib-sponsored Deutschlandticket for office or hybrid work.
28 vacation days + 1 additional day per full year of employment (max. 30 days).
Option to work from abroad for 10 days per year.
Company supplementary health insurance with individual additional benefits.
Company pension plan (bAV) with a 40% employer contribution (15% during probation).
Participation in Doctolib's long-term employee participation program DoctoGrowth.
Doctolib Parent Care Program including extra parental leave (1 month).
Free mental health and coaching sessions via an external partner.
Healthy snacks and regular breakfast buffet.
Meal vouchers.
Subsidized sports activities with Urban Sports Club.
Offer for caregivers and employees with disabilities including flexible working hours, additional leave for medical reasons, and psychological support.

About the Company

We pursue the vision of improving everyone's health.
All provided information will be processed by Doctolib for application management.

Equal Opportunity

We evaluate applications solely based on qualification and motivation. Discrimination is not tolerated.
We invite you to apply regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.
To ensure equal opportunities, you can omit information such as photos, age, etc. in your application.
Please let us know what arrangements we can make to support you best.
We look forward to digitizing healthcare with you!