Senior System Manager, Customer Service Customer Svc Business System at Orange & Rockland Utilities | NY, US | Rezi

Senior System Manager, Customer Service Customer Svc Business System at Orange & Rockland Utilities

Senior System Manager, Customer Service Customer Svc Business System

Orange & Rockland Utilities · NY, US

1 months ago

Senior System Manager, Customer Service Customer Svc Business System

Orange & Rockland Utilities · NY, US

2 months ago
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About the Role

The team is an IT customer-related solutions provider committed to delivering and maintaining innovative and sustainable solutions for the O&R Customer Service organization. The candidate must be able to thrive in a dynamic, agile environment, working comfortably with cross-functional teams and customers. A passion for establishing structured and standardized frameworks for various department programs and initiatives is essential.

Responsibilities

  • Lead and maintain system development projects.
  • Manage data analytic initiatives and future emerging technologies.
  • Coordinate company efforts towards continuous improvement with customer application development & maintenance and data analytics platform systems.
  • Supervise Senior Systems Analysts, Systems Analysts and/or third-party contractors.

Requirements

  • Proven track record in managing IT software, data analytics platforms and related projects.

Benefits

  • Rich medical & pharmacy benefits, including vision benefits
  • Dental benefits
  • Health Savings Accounts
  • Health Care and Dependent Care Flexible Spending Accounts
  • 401(k) with robust matching
  • Employer paid Pension Plan
  • Employee Stock Purchase Plan with a generous matching contribution
  • State of the art Employee Assistance Program
  • Paid Parental Leave
  • Generous paid time off plus paid holidays
  • Family support: emergency backup child, & elder care assistance
  • Social responsibility and volunteer opportunities
  • Employee discount program
  • Commuter Benefits
  • Culture of growth and learning: career development; tuition reimbursement; recognition program
  • Life and Long-Term Disability Benefits

About the Company

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures.
  • We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Equal Opportunity

  • Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers.
  • All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.