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About the Role

The international Credit & Collections team supports revenue growth whilst mitigating risk and preventing bad debts. We are inclusive and forward-thinking professionals who collaborate with internal partners as well as working closely with international agencies and their brands. We are passionate about results, and we celebrate our achievements together. Through different projects we seek continuous improvements and agile solutions that enhance cashflow and manage stakeholders’ expectations.

Responsibilities

Perform collections on assigned accounts by proactively contacting clients via telephone, email, and written correspondence to achieve collection targets.
Issue statements and copy invoices to clients upon request.
Maintain a high level of understanding of the status of all accounts receivable ledger for each customer, identifying potential payment issues.
Establish and maintain effective working relationships with internal and external customers.
Provide weekly and monthly reporting to the Corporate Credit and Collections Manager.
Work closely with the Associate Manager and Credit & Collections Manager, providing timely weekly updates.
Proactively and efficiently resolve issues within assigned accounts, collaborating with departments including billing, revenue, order management, business development, and account management.
Escalate issues to the management team to accelerate the collection process when necessary.
Prepare and process payment proposals, manual payments, and customer refunds, ensuring timely approval, upload, and signing.
Maintain client receivable ledgers by processing account adjustments, small balance write-offs, customer reconciliations, and credit memos after proper approval.
Ensure audit queries are answered in a timely manner.
Support cash allocation by obtaining remittance advice.
Participate in team planning meetings.
Meet defined department goals and activity metrics.
Provide department cover when required.
Conduct customer visits if required.

Requirements

1-2 years of experience in a high volume, high-pressure credit and collections role, preferably within the ad-tech, tech, and/or media industries.
Experience working in a global collections team across different regions and currencies.
Experience working with ERP systems, preferably Oracle Cloud.
Previous debt management and collections software experience is advantageous (e.g., FIS GetPaid).
Strong interpersonal and communication skills.
Ability to build positive working relationships across the department, within different teams, and at every level of the organization.
Demonstrate good judgment and ability to prioritize and handle multiple responsibilities.
Initiative-taking with an analytical perspective and good numerical skills.
Able to work effectively with a wide variety of partners to deliver exceptional, high-quality results.
Able to handle a busy workload with conflicting priorities.
Personable and approachable with a hands-on and can-do attitude.
Strong customer service skills and the ability to liaise across multiple international locations.
Share corporate values of Openness, Grit, Agility, Vision, Generosity, Full-Heartedness.

Skills

Collections
Credit and Collections
Debt Management
Communication Skills
Interpersonal Skills
Analytical Skills
Numerical Skills
Customer Service Skills

Location

Global

Work Type

Full-time

Experience Level

1-2 years

Education Level

NCM or CICM qualification (pursuing)

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices.
Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide.
The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale.
When you work here, your impact is worldwide.
We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another.
If you’re driven to solve meaningful challenges, we’d love to meet you.

Equal Opportunity

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk.
The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions.
Any information you share will be handled confidentially and will not impact our hiring decisions.