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About the Role
Lineage is seeking a highly organized and motivated Regional Service Support Coordinator to support the Regional Service Manager and ensure efficient service operations. This role is ideal for individuals who enjoy variety, thrive in a fast-paced environment, and take pride in supporting customers and technicians.
Responsibilities
- Manage asset tracking and Return Merchandise Authorization (RMA) processes.
- Maintain accurate inventory and ensure appropriate stock levels.
- Coordinate shipping of supplies and equipment for the regional office.
- Manage service parts inventory and warehouse organization.
- Build and prepare installation packets for new equipment deployments.
- Perform equipment setup and configuration as needed.
- Assist with equipment deliveries when necessary.
- Provide backup dispatch support, including taking customer service calls, scheduling service technicians, and coordinating daily dispatch activities.
- Deliver first-level customer phone support and route issues appropriately.
- Maintain a clean, organized, and efficient warehouse and service area.
- Support special projects and additional operational needs as assigned.
- Demonstrate Lineage's Core Values of Integrity, Growth, Family Culture, Pursuit of Excellence, and Compassion.
Requirements
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to prioritize multiple tasks in a fast-paced environment
- Exceptional attention to detail and data entry accuracy
- Strong problem-solving skills with the ability to work independently
- Basic technical aptitude for equipment setup and troubleshooting
- Proficiency with Microsoft Office Suite
- Experience in shipping, inventory management, logistics, warehouse operations, or related fields
- Ability to lift up to 75 pounds
- Ability to bend, reach, and handle equipment and supplies
- Ability to communicate effectively with customers and team members
- Ability to work comfortably in both office and warehouse settings
Skills
- Communication
- Organization
- Time Management
- Prioritization
- Attention to Detail
- Data Entry
- Problem-Solving
- Independent Work
- Technical Aptitude
- Microsoft Office Suite
- Shipping
- Inventory Management
- Logistics
- Warehouse Operations
Work Type
- Office and warehouse responsibilities
- Desk work and hands-on activity
About the Company
- At Lineage, we're committed to delivering exceptional service through innovation, teamwork, and a customer-first mindset.