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About the Role
This role involves processing online reservations, responding to customer inquiries, and supporting sales initiatives within a leading Canadian travel company.
Responsibilities
- Process and manage online reservations accurately and promptly.
- Respond to customer inquiries via multiple digital channels.
- Assist customers with booking modifications, cancellations, and special requests.
- Verify reservation details, pricing, promotions, and travel requirements.
- Resolve customer concerns and escalate complex issues as needed.
- Maintain accurate records of customer interactions and booking transactions.
- Monitor web bookings to identify and correct discrepancies.
- Promote travel products, services, insurance, and promotions to support sales.
- Collaborate with suppliers, internal departments, and customer service teams.
- Ensure compliance with company policies, procedures, and industry regulations.
Requirements
- Customer service excellence/orientation
- Excellent professional communication skills (written and oral)
- Highly organized, able to meet deadlines and work under pressure
- Ability to research and use critical thinking and problem-solving skills independently
- Excellent work ethic and time management skills
- Personable and able to collaborate with internal and external clients
- Proven active listening and attention to detail
- Adaptable and able to keep up with organizational change
- Well-travelled/Knowledgeable in travel
- Computer literacy (Windows, MS Office)
Skills
- Customer service
- Communication (written and oral)
- Organization
- Time management
- Problem-solving
- Critical thinking
- Collaboration
- Active listening
- Attention to detail
- Adaptability
- Computer literacy
Location
- Home Office/Office environment
- Potential ability to work from home
Work Type
- Full-time
- Evening and weekend work
- Overtime as required
Education Level
- Travel and Tourism Diploma/ TICO
Salary/Compensations
- Competitive salary
Benefits
- 2 weeks of vacation
- Medical and dental benefits
- 9 additional paid days (1 birthday, 5 sick, 2 personal, 1 volunteer)
- Employer RRSP contribution program
- Travel benefits for employee, friends, and family
- Employee Assistance Program (EAP)
About the Company
- HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies.
- Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands.
- The retail division offers diverse products including destination packages, flights, hotels, and excursions.
- The wholesale travel business provides a full range of travel products to travel agents and retail agencies.
- HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers.
Equal Opportunity
- HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity.
- Accommodation, accessible formats, and communication support for the interview will be provided upon request in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).