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About the Role

Waltham Forest is launching its first dedicated Crematorium Service, a significant development to enhance support for residents during sensitive life moments. This new service requires a team that embodies compassion, professionalism, and care. Nine new roles are being created, starting with two key leadership positions to shape this new provision.

Responsibilities

• Ensure all cremations comply with statutory forms (Forms 1–10).
• Maintain permanent registers of cremations and ashes disposal.
• Verify identity of remains before cremation.
• Provide public access to records.
• Ensure compliance with environmental permits (emissions).
• Ensure all documentation conforms to current legalisation, statutory guidance, and best practice.
• Committed to “Right First Time”, accuracy, customer care and providing a high-quality public focused service.
• Ensure the presentation of the chapel and public areas to a high standard.
• Communicate with sensitivity, with diverse audiences in emotive circumstances.
• Deal with people at all levels confidently, sensitively and diplomatically.
• Work within a policy framework and regulatory guidelines, applying knowledge of systems, procedures and best practice.
• Work to broad managerial direction, within a policy framework and regulatory guidelines, to ensure performance standards are met within a framework of policy and legislation.
• Plan own time and co-ordinate the work of others.
• Plan, organise and deliver interventions and actions.
• Responsible for professional advice, assessments or referrals.
• Exercise professional judgement in assessing stakeholder requirements, potential risk and quality assurance of service.
• Monitor and evaluate performance / service delivery, ensuring all parties are informed of progress / issues as required.
• Management of a team of 7 and oversee the cremation process.
• Ensure legislative processes are recorded and followed.

Requirements

• Procure operational requirements for the crematorium and minor contract management.
• Experience in staff management responsibilities of the Crematorium team of 7 staff.
• Responsible for improving service delivery and promoting paid services.
• Satisfactory employment references and CIFAS identity checks.
• Satisfactory declaration of interest.
• Satisfactory DBS check.
• Suitable driver’s license.
• Public-facing role requires fluent English with confidence and accuracy.
• Ability to submit applications online, including a supporting statement.

Skills

• Staff management
• Service delivery improvement
• Promoting paid services
• Communication with sensitivity
• Diplomacy
• Professional judgement
• Risk assessment
• Quality assurance

Location

• London Borough of Waltham Forest

Work Type

• Full time
• Permanent
• Onsite

Experience Level

• Management experience

Education Level

• Degree or equivalent or vocational qualification in relevant subject or area.
• Maths and English Language GCSE grades A-C or equivalent.
• Evidence of Continuous Professional Development.
• ICCM accredited qualifications.

Salary/Compensations

• PO3 £45,750 to £49,056

Benefits

• Flexible working arrangements considered
• Information on benefits available at https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us

About the Company

• Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
• A highly ambitious borough driven by culture and the innate creativity of its residents, developing new and innovative ways to build communities.
• A Council focused on meeting the needs of existing and future residents, resident-focused, insight-led, digitally driven and commercially minded.
• An accredited Mayor of London’s Good Work Standard employer, committed to creating a healthy, fair and inclusive workplace with fair pay and conditions, workplace well-being, skills and progression, and diversity and recruitment.

Equal Opportunity

• Waltham Forest is a diverse borough where diversity is valued and integral to service delivery and employment.
• The Council is proud of its rich mix of communities and works hard to respond to the changing needs of its population.
• Uses statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity.
• Committed to meeting its 4 equality objectives: Promoting equality of opportunity, Opposing all forms of discrimination, intolerance and disadvantage, Ensuring the workforce reflects the diverse communities of Waltham Forest at all levels, Providing fair, appropriate, accessible and excellent Services to all.
• Respecting Diversity is a core Council value.
• Operates an anonymous shortlisting process to reduce the risk of bias.
• Operates a scheme whereby internal candidates are considered first for jobs graded up to and including scale SO2.
• Considers candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.
• Considers working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.