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About the Role

This position requires working 8 hours each day Monday through Friday, which may be in addition to unplanned overtime. The actual start time will be determined by the employee and supervision.

Responsibilities

• Coordinates and processes all assigned organizational, sales and customer requests and data entry, escalating complex issues to the Lead Customer Service Rep.
• Enters customer orders into the mainframe via phone or fax, transfers EDI orders, and makes timely and accurate order changes as directed by customers and sales.
• Provides delivery instructions to Truck Routing and Centralized Transportation areas and updates master customer card information.
• Ensures timely communication and follow-through with customers, sales, centralized transportation, and deployment personnel daily.
• Performs resale orders for product movement due to overages/refusals based on OS&D.
• Schedules delivery appointments by phone, email, or customer websites.
• Edits orders to ensure accuracy in price brackets, price lists, and contract applications, seeking sales input for price verification if discrepancies are found.
• Works with internal and external customers to resolve issues, coordinating and troubleshooting with multiple areas, and escalating to the lead if unable to resolve.

Requirements

• Customer Service experience.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to initiate appropriate action independently.
• Broad knowledge of Microsoft Office applications with an emphasis on Excel.
• Demonstrated ability to execute detailed work independently and accurately.
• Demonstrated organizational skills and ability to prioritize work.
• Must be authorized to work in the United States for any employer.
• Applicants must not now, or at any time in the future, require sponsorship for a work visa.

Skills

• Microsoft Office
• Excel
• ORACLE
• Mainframe Order Processing
• TSO
• AS400

Location

• Austin, MN
• Barron, WI
• Remote Office

Work Type

• Full-time

Experience Level

• 1 or more years of related experience (Preferred)

Salary/Compensations

• $17.75 - $26.25 per hour

Benefits

• Comprehensive medical, dental and vision coverage
• Discretionary annual merit increases
• Profit sharing
• 401(k) with employer match
• Stock purchase plan
• Earned paid time off
• FREE two-year community/technical college tuition for children of employees

About the Company

• Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue.
• Brands include PLANTERS®, SKIPPY®, SPAM®, HORMEL® NATURAL CHOICE®, APPLEGATE®, WHOLLY®, HORMEL® BLACK LABEL®, COLUMBUS®, JENNIE-O® and more than 30 other beloved brands.
• The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats.
• Recognized as one of the best companies to work for by U.S. News & World Report, one of America’s most responsible companies by Newsweek, and one of the World’s Best Companies by TIME magazine.
• Received numerous awards and accolades for corporate responsibility and community service efforts.

Equal Opportunity

• Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.