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About the Role

Provide senior leadership and full accountability for the delivery of hard services across The Crown Estate contract, ensuring contractual obligations, BGIS standards, statutory compliance, KPI/SLA performance, and client expectations are consistently achieved. Lead operational, commercial, technical, QHSE, people, and customer performance across multiple portfolios, ensuring the availability, reliability, and resilience of critical engineering systems.

Responsibilities

Lead the overall delivery of planned maintenance, statutory compliance, reactive maintenance, quoted works, projects, lifecycle works, technical assurance, QHSE, and building performance across the contract.
Ensure all agreed KPIs and SLAs are achieved or exceeded.
Maintain senior oversight of contract volumes, including work orders, quoted works, billing orders, engineering hours, AWS activity, FM ad-hoc requests, and customer communications.
Provide leadership across multiple teams, ensuring each region is appropriately resourced, governed, and held to consistent service standards.
Ensure all critical assets and systems are maintained to the highest standard.
Maintain a clear technical risk register and escalation process for critical plant, lifecycle issues, chiller resilience, shutdowns, urgent technical quotes, and operational risks.
Lead financial and commercial performance, ensuring P&L requirements are achieved, debt is controlled, purchase orders are progressed, invoices are managed, billing is accurate, and commercial risk is visible.
Produce and present monthly operational, financial, technical, and statistical reports.
Attend and lead strategic contractual, operational, and commercial meetings with the client.
Ensure Health, Safety, Quality, and Environmental compliance is fully embedded.
Lead a proactive safety culture across the contract.
Manage subcontractors and suppliers to ensure safe, compliant, value-for-money delivery.
Lead and develop the management, supervisory, and engineering structure.
Ensure recruitment, succession planning, appraisals, training plans, performance management, engagement, and welfare are effectively managed.
Ensure training and competency plans are delivered.
Lead the project and lifecycle pipeline.
Drive building performance improvement across the estate.
Ensure energy and optimisation initiatives are evidence-led, measurable, and reported clearly.
Promote a strong customer experience culture.
Act as the senior escalation point for the client and BGIS team on a 24/7 basis.

Requirements

Strong experience leading a large, complex hard services contract within a commercial, residential, mixed-use, landlord, or estate environment.
Strong understanding of statutory compliance, PPM, reactive maintenance, HVAC, chillers, BMS, electrical infrastructure, water systems, life safety systems, and critical plant.
Strong commercial and financial management capability, including P&L ownership, purchase orders, billing, debt, forecasting, quoted works, and project pipeline control.
Proven ability to lead large multi-disciplinary teams across multiple locations.
Strong customer focus with experience managing senior client relationships and complex stakeholder environments.
Strong knowledge of QHSE processes, safe systems of work, compliance documentation, subcontractor governance, and incident escalation.
Ability to analyse performance data, identify trends, and convert findings into clear action plans.
Ability to produce and present high-quality operational, financial, technical, and performance reports.
Ability to work under pressure, make sound decisions, and lead incident response in a clear, controlled, and professional manner.
Experience leading planned preventative maintenance regimes.
Experience leading statutory and non-statutory compliance.
Experience managing reactive maintenance against contractual SLAs.
Contract management within a hard services or technical FM environment.
Leadership of large engineering and management teams.
Financial and commercial management of a sizeable contract.
Management of subcontractors and specialist suppliers.
Knowledge of BMS, HVAC, chillers, cooling towers, and critical plant.
Experience managing technical risk, lifecycle requirements, and critical asset resilience.
Experience presenting performance reports to senior client and internal stakeholders.
Experience leading QHSE compliance, audits, incident reporting, and hazard management.
Must be flexible and able to work late or attend site at short notice in the event of emergencies, incidents, shutdowns, critical failures, or client escalation.
Must be available as a senior escalation point for the client and BGIS operational teams.

Skills

Strong written English
Verbal communication
Mathematical skills
Strong leader and manager
Commercially aware
Financially disciplined
High level of customer service
Confident senior stakeholder manager
Self-motivated
Reliable
Dedicated
Able to manage competing priorities
Able to challenge performance constructively and fairly
Able to lead teams through pressure, change, and operational challenge
Committed to excellent customer service
Professional
Credible
Calm under pressure
Accountable for performance, safety, people, and commercial outcomes
Visible leader
Supportive leader
Approachable leader
Resilient
Solutions-focused
Committed to continuous improvement

Location

The Crown Estate

Work Type

Full-time

Experience Level

Senior

Education Level

HNC / HND / BTEC / Degree level education in Mechanical, Electrical, Building Services or Facilities Management or a related discipline is preferred.

About the Company

BGIS is a global leader in integrated facility management services.
Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
BGIS is a global leader in the provision of Facility Management, Project Delivery, Energy & Sustainability, Asset Management, Workplace Advisory, and Real Estate Services.
With a combined team of over 8,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients.
Globally, BGIS manages over 30,000 facilities totalling more than 320 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise.
In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.