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About the Role

This position supervises control center staff who maintain systems integrity, initiate corrective action, prioritize and expedite network operations and repairs, prepare electrical system clearances, and accurately maintain records. The role ensures work is conducted safely in accordance with policies and procedures. This position requires rotating shift work.

Responsibilities

• Manages performance by reviewing and evaluating employee work.
• Identifies, builds consensus, and communicates performance measures and expected performance levels.
• Assesses and improves team and employee performance through coaching and on-the-job training.
• Advises dispatch personnel of new equipment, technology, and functionality.
• Fosters an environment of teamwork, creativity, and problem-solving.
• Shares information and encourages participation in the decision-making process.
• Removes obstacles through communication with other areas.
• Ensures compliance with regulatory and company work rules and procedures.
• Understands and complies with the labor contract and works to resolve initial grievances.
• Initiates appropriate disciplinary action when required.
• Interacts with internal and external customers to meet service and information needs and resolve complaints.
• Manages customer commitments through outbound communication of information in conjunction with the call center and field personnel.
• Coordinates notification of reportable incidents to internal and external customers and stakeholders.
• Collaborates with field personnel to problem-solve and develop effective response plans to outage situations.
• Evaluates restoration alternatives and determines the optimum plan to restore the system and provide status information to customers.
• Calls crews to address field problems and directs field forces in restoration, maintenance, and electrical clearance activities.
• Supervises load control and switching and tagging responsibilities of the shift.
• Coordinates switching operations for area generating facilities.
• Coordinates planned work across processes to fulfill service level agreements, achieve company objectives, and obtain appropriate work distribution.
• Analyzes requests for system element outages and assesses risk to determine impact on customer service and system integrity.
• Identifies, develops, and implements work process and practice improvements.
• Maintains awareness of weather conditions that could adversely affect operations and disseminates this information, modifying operating plans as required.
• Prepares and distributes information regarding customer service, system conditions, and historical situations to internal and external customers and stakeholders.
• Directs the work planning process, including preparation and prioritization of work plans and schedules, resource and materials requirements, forecasts, and coordination with other processes for optimal resource utilization.
• Must be available to work emergency restoration assignments.
• Must be available to travel between MA/CT/NH as necessary.
• Work includes analyzing system operating conditions, interpreting system data, and implementing corrective action.
• Performs multiple simultaneous activities, meets deadlines, and works under pressure.
• Coordinates emergency response activities that could last for extended periods.
• Clearly articulates job-related information to employees and effectively addresses performance issues constructively.

Requirements

• Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards, and business processes.
• Planning and organizational skills.
• Project and schedule management skills, including computerized trouble, work, and materials management and scheduling tools.
• Ability to use PC desktop applications (e.g., Microsoft Word and Excel).
• Working knowledge of labor contracts.
• MUST pass the SOPD (Shift Operator/Public Dispatch) pre-employment test.
• Experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, and change management to improve service/performance.
• Previous experience in a supervisory role preferred.
• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is performed primarily in a Control Center which requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone, communication equipment and computer and attending meetings.
• Subject to rotating shift work including weekends and nights.
• At times, requires working long hours in response to outage situations and shift coverage requirements.
• Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Skills

• Systems integrity
• Corrective action
• Network operations
• Repair prioritization
• Electrical system clearances
• Record maintenance
• Safety procedures
• Performance management
• Coaching
• Mentoring
• Teamwork
• Creativity
• Problem-solving
• Communication
• Regulatory compliance
• Labor contract understanding
• Disciplinary action
• Customer service
• Outage management
• Restoration planning
• Load control
• Switching and tagging
• Work process improvement
• Weather awareness
• Work planning
• Resource utilization
• Utility Transmission and Distribution system design
• Utility operations
• Utility maintenance
• Utility construction
• Safety standards
• Business processes
• Planning
• Organization
• Project management
• Schedule management
• Computerized trouble management
• Work management
• Materials management
• Scheduling tools
• Microsoft Word
• Microsoft Excel
• Emergency response

Location

• MA/CT/NH

Work Type

• Rotating shift work
• Full-time

Experience Level

• Five (5) to ten (10) years of related experience
• Supervisory experience preferred

Education Level

• Bachelor’s Degree in engineering, business administration, related discipline or equivalent experience

Salary/Compensations

• $130,990.00-$145,540.00

Benefits

• Competitive total rewards program
• Overview of benefits programs available on careers site
• Eligible for a potential incentive

About the Company

• Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system.
• Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers.
• We are a company dedicated to our customers, communities and employees.
• Our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.

Equal Opportunity

• Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status. VEVRRA Federal Contractor.