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About the Role

The Process Intelligence Analyst plays a hands-on role in optimizing the flow of articles through our publishing pipeline to reduce turnaround times (TATs), enhance author experience, and support broader business objectives. This role combines business intelligence, process mining, and data analysis to drive informed decision-making and change management.

Responsibilities

• Analyze publishing workflows using data from Looker, Google BigQuery, and other BI tools to generate meaningful insights.
• Identify inefficiencies and bottlenecks to recommend actionable improvements.
• Assist in defining and refining KPIs, data definitions, and reporting frameworks.
• Create process maps and visualizations to support change initiatives.
• Contribute to cross-functional projects to optimize publication pipelines.
• Support data-informed change and adoption of analytics frameworks.
• Assist with stakeholder alignment across Editorial, Production, Technology, and Operations.
• Explore automation and AI-driven solutions with Product and Tech teams.
• Support workflow enhancement proposals to reduce manual effort and errors.
• Monitor the performance impact of implemented changes and suggest refinements.
• Present complex data insights clearly to technical and non-technical audiences.
• Liaise with Editorial, Publishing Performance, Operations, and Technology teams to align priorities.
• Ensure reporting frameworks are transparent, scalable, and actionable.

Requirements

• Demonstrable years of experience in data science, data analysis, process intelligence, BI, program/project management, or performance optimization.
• Demonstrated contributions to improvements in publishing, consulting, tech, or related fields.
• Experience supporting cross-functional initiatives and stakeholder engagement.
• Familiarity with editorial and production workflows in publishing or content-driven environment.
• Proficient in analyzing publishing performance metrics, identifying patterns, and drawing meaningful conclusions.
• Expertise in tools such as Looker, Google BigQuery, Tableau, or PowerBI.
• Skilled in process modeling, task mining, and identifying performance bottlenecks.
• Knowledge of business process management (BPM) and improvement frameworks.
• Experience supporting cross-functional initiatives and stakeholder alignment.
• Familiarity with Agile, Lean, Six Sigma methodologies.
• Emerging project leadership and strategic planning skills.
• Ability to track performance and value of processes after changes are implemented.
• Support iterative adjustments based on performance data.
• Skilled in communicating complex data insights to technical and non-technical audiences.
• Strong ability to liaise with Editorial, Operations, and Technology teams.
• Comfortable presenting insights, dashboards, and recommendations to senior leadership.

Skills

• Data Analytics / Quantitative Skills
• Publishing Workflows and Systems
• Process Optimization
• Operational Excellence
• Customer-focus mindset
• Storytelling
• Manages Complexity
• Manages Ambiguity
• Builds Networks
• Customer / User Requirements Discovery

Location

• Dordrecht
• Berlin

Work Type

• Hybrid
• Permanent

Experience Level

• Demonstrable years of experience
• Emerging project leadership

Education Level

• Bachelor's degree in business administration, Data Analytics, Data Science, Strategic Management, Project Management, or a related field
• Master’s degree or PhD in a data-intensive field is a plus
• Certifications in PMP, Agile, or Lean Sigma are a plus

About the Company

• Springer Nature is one of the leading publishers of research in the world.
• We publish the largest number of journals and books and are pioneers in open research.
• Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning.
• We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world.
• We recognise that talent is developed through a range of career paths.
• We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice.
• Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short term effectiveness and long-term growth in mind.
• We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing.
• Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside.
• In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.
• Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies.
• We are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869.
• Nearly two centuries of progress and advancement in science and education have helped shape the business we are today.
• Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services.
• Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media.

Equal Opportunity

• At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas.
• We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish.
• If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.
• Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion