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About the Role

Knight Frank is seeking a proactive, commercially minded, and exceptionally organised Operations Coordinator for their Business Rates team at their Baker Street headquarters. This role requires significant operational and coordination experience to support senior stakeholders, drive operational excellence, and manage the day-to-day running of a high-performing service line.

Responsibilities

• Provide high-level support to senior leaders, including complex diary and email management.
• Coordinate internal and external meetings, presentations, conference calls, and business activities.
• Prepare, format, and manage reports, presentations, correspondence, and client-facing documentation.
• Coordinate travel arrangements and logistical requirements.
• Act as an ambassador for the Business Rates Service Line.
• Support business planning activities and drive operational efficiency.
• Coordinate financial administration, including invoicing, debtor management, expense processing, and referrals.
• Build and maintain strong relationships with clients, stakeholders, and colleagues.
• Lead the coordination of team meetings, action tracking, and key business activities.
• Manage onboarding, induction, and leaver processes.
• Support training compliance, performance review cycles, and professional development initiatives.
• Maintain accurate absence, CPD, and team records.
• Promote best practice and improve ways of working with colleagues across Knight Frank.
• Coordinate and continuously improve operational processes to support service delivery.
• Act as a key contact for audit, compliance, and information security requirements.
• Support data management and ensure accurate record maintenance across Knight Frank systems.
• Identify opportunities to improve efficiency, consistency, and overall team performance.
• Coordinate marketing and business development activities for the team.
• Support the production of pitches, presentations, capability statements, and client materials.
• Manage events from conception through to delivery, including invitations, logistics, communications, and attendee management.
• Partner with marketing and business development teams to maximise opportunities and team visibility.

Requirements

• Minimum of 5 years' experience in a senior operations, team coordination, or administrative role.
• Proven experience supporting senior stakeholders within a fast-paced professional services environment.
• Exceptional organisational, planning, and prioritisation skills.
• Strong communication and stakeholder management abilities.
• High attention to detail, particularly when managing financial information and business processes.
• Advanced proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
• Ability to manage multiple priorities and work independently with minimal supervision.
• A continuous improvement mindset with a focus on efficiency, governance, and operational excellence.
• Experience within Business Rates, Property, Real Estate, or Professional Services is desirable.
• Previous involvement in process improvement, compliance, business planning, or project coordination activities is desirable.

Skills

• Microsoft Office Suite (Excel, PowerPoint, Word)
• Stakeholder Management
• Organisational Skills
• Planning Skills
• Prioritisation Skills
• Communication Skills
• Attention to Detail
• Financial Administration
• Process Improvement
• Compliance Management
• Business Planning
• Project Coordination
• Event Management
• Marketing Coordination
• Business Development Support

Location

• Baker Street headquarters, London, UK

Work Type

• Full-time

Experience Level

• Senior
• Minimum 5 years

Salary/Compensations

• Competitive salary

About the Company

• Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.
• Knight Frank operates responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, across a Global Network.
• The company values trust, integrity, care, and a focus on understanding client needs and providing personalised advice.
• Knight Frank is committed to being inclusive and diverse, empowering individuals to perform at their best and contribute to shaping the future of real estate.
• Their collaborative teams provide excellent client service, respecting opinions, encouraging contributions, and celebrating innovation.