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About the Role

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. This role involves parking and retrieving guest vehicles safely and promptly, and assisting guests with luggage during arrival and departure.

Responsibilities

• Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions.
• Uses the salutation of the day and welcomes guests to the location.
• Practices proper Towne Park phone etiquette.
• Posts up in designated areas when not completing tasks.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Assists guests with bell services and luggage storage as needed.
• Opens all vehicle and hotel doors for guests.
• Assists guests with directions, taxis, reservations, and other inquiries.
• Provides guests with information about outlets, meeting rooms, amenities of the facility, and local attractions.
• Delivers messages, items, and/or guest amenities as requested.
• Shuttles guests to appropriate places approved by the location.
• Explains parking rates and retrieval procedures to guests upon arrival.
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
• Completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system.
• Consistently completes location on all key tags after parking vehicle.
• Calculates and collects revenue for vehicles when needed.

Requirements

• Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work.
• Ability to read and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
• Ability to add and subtract three-digit numbers and to multiply and divide with 10s and 100s; ability to perform these operations using units of American money.
• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to time passed.
• Ability to operate a manual transmission is highly desirable.
• Perform parallel parking.

Skills

• Customer service
• Hospitality services
• Driving
• Valet operations
• Luggage assistance
• Communication
• Basic math
• Time management

Location

• On-site

Work Type

• Full-time
• Part-time

Experience Level

• One (1) month related experience and/or training; OR equivalent combination of education and experience

Education Level

• High school diploma or general education degree (GED)

Salary/Compensations

• $10-$11 per hour plus $12-$14 per hour in tips

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan

About the Company

• Towne is an exceptional arrival through departure experience company.
• Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover.
• Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.
• For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

Equal Opportunity

• Towne is an Affirmative Action, Equal Opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans.
• Towne will consider for employment qualified applicants with arrest and conviction records.
• Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
• Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.