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About the Role

In this role, you will report to the Senior Manager of the Technical Operations Centre and play a key part in supporting and maintaining complex, cutting-edge broadcast video systems. You will provide expert-level support for software-defined video networking, video compression and content processing systems, orchestration platforms, and network management and monitoring tools. This position offers a unique opportunity to work at the forefront of broadcast technology, collaborating with engineering teams and customers to ensure optimal system performance and rapid issue resolution.

Responsibilities

Act as an expert level technical advisor or specialist on complex broadcast initiatives.
Perform system monitoring, verifying the integrity and availability of all broadcast hardware, server resources, systems and key processes, reviewing system and application logs.
Ensure events are managed until resolution while adhering to Incident and SLA guidelines.
Act as single point of contact for multiple support cases simultaneously.
Provide feedback on solution requirements, design specifications & operational guidelines.
Represent the department and coordinate with peer departments and Evertz broadcast customer to ensure effective delivery of project deliverables.
Establish necessary testing requirements to evaluate the proposed designs and to validate the technology platform or systems.
Document any departmental and technical procedures.

Requirements

Strong critical thinking skills.
Technical Diploma/Degree or equivalent broadcast experience (preferred).
Advanced knowledge of installations, upgrades and troubleshooting in Unix/Linux and Windows environments
Ability to work in a fast-paced, dynamic environment with many changing priorities.
Detail oriented with strong analytical and problem-solving skills.
Strong written and verbal communication skills.
Self-motivated with the ability to take initiative in identifying and resolving problems independently.
Strong attention to detail and accuracy.
Willing to relocate to California; in order to provide long-term, on-site technical support to our customer.
Preference for candidates with working knowledge of one or more of the Evertz platforms.

Skills

Software-defined video networking
Video compression and content processing systems
Orchestration platforms
Network management and monitoring tools
Unix/Linux environments
Windows environments

Location

California

Work Type

On-site

Education Level

Technical Diploma/Degree or equivalent broadcast experience

Salary/Compensations

Based on related experience and skill set.

Benefits

Competitive total compensation package
Employer contribution to 401K
Relocation Assistance
Work-Life Balance
Career Progression
Casual Work Environment

About the Company

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide.
Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.
Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.
Join a team where your work shapes the future of broadcast and new media industries.

Equal Opportunity

Evertz is committed to equal opportunity employment.
Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.
Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.