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About the Role

The Manager, Volunteer Resources, will lead the Volunteer Resources Program at Women’s College Hospital (WCH), ensuring volunteers are supported, engaged, and empowered to enhance patient care and the overall hospital experience. This role involves a strong partnership with the Association of Volunteers to advance volunteer engagement and align volunteer strategy with hospital priorities.

Responsibilities

• Contributes to the development of strategic plans within the organizational portfolio and partners closely with hospital staff, leadership, and the Association of Volunteers.
• Acts as an ex officio member of the Executive of the Association of Volunteers, contributing to strategic planning, governance discussions, and alignment between the Association and hospital priorities.
• Provides leadership for the development of the Volunteer Resources Program in a manner that promotes the delivery of optimal care and service, aligned with the short- and long-term strategic directions of Women’s College Hospital.
• Prepares long-range strategies to ensure all stakeholders are effectively supported by quality standards consistent with leading practices across hospital programs and policies.
• Plans and leads volunteer recognition initiatives in collaboration with the Association of Volunteers and hospital staff, promoting regular and meaningful recognition.
• Ensures the development and implementation of hospital policies, procedures, and practices that guide volunteer service delivery; allocates resources to meet program objectives and fosters collaboration among volunteers, patients, staff, physicians, families, and community partners.
• Manages and reviews workload expectations and schedules for staff and volunteers within the Volunteer Resources Program.
• Collaborates with hospital leadership to ensure appropriate utilization and supervision of volunteers, working with staff to design meaningful and suitable volunteer roles that comply with collective agreements.
• Ensures the collection and reporting of accurate statistics related to volunteer hours and service areas.
• Develops, reviews, and administers evaluation tools for the Volunteer Resources Program, incorporating feedback from both volunteers and staff.
• Represents Volunteer Resources at external community events and builds partnerships that promote volunteerism.
• Coordinates and prioritizes hospital-wide requests for volunteers, assessing risk management considerations and impacts on unionized roles, and maintains tracking tools to report activity.
• Develops and implements recruitment and retention strategies to ensure sufficient volunteer capacity across hospital programs and services.
• Supports hospital staff and partners in understanding appropriate volunteer roles and best practices for working effectively with volunteers in a healthcare environment.
• Develops an Annual Program Budget for operational expenses, capital expenditures and income.
• Collaborates with the Director, Human Resources & Volunteer Services in prioritizing available resources to meet program objectives and analyzes and reports on budgets throughout the fiscal year.
• Forecasts needs for the program budget.
• Works collaboratively with staff and the Association of Volunteers to develop recruitment plans that ensure adequate volunteer coverage across the hospital.
• Oversees the recruitment, screening, orientation, training, and performance management of volunteers and staff within the program.
• Monitors occupational health and safety considerations and promotes training and development opportunities aligned with program objectives.
• Develops and monitors quality indicators for Volunteer Resources, collaborates in related Quality Improvement and Risk Management (QI/RM) initiatives; monitors service delivery frameworks against developing trends within the profession and makes changes to promote improved service delivery.
• Ensures annual review of Emergency Codes for all staff and volunteers.
• Ensures program policies and procedures are accurate and up to date.
• Ensures all forms and documents utilized by the program are standardized and meet hospital requirements.
• Ensures position descriptions are created and accurate for each volunteer program and that each volunteer within that program receives a copy.
• Ensures that all written materials pertaining to the programs are accurate and up to date.
• Ensures an open-door policy is in effect at all times to allow feedback and to resolve any concerns within the Program.
• Works to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.

Requirements

• University degree or equivalent
• Minimum 7 years experience working in a Volunteer management capacity
• Hospital experience is an asset
• Volunteer Resource Management Certificate
• Advanced knowledge of Volunteer Management theory and practice
• Working knowledge of hospital structure and operations and clinical programs
• Working knowledge of current trends in volunteer management and health care
• Working knowledge of Associations or Auxiliaries within a health care setting
• Plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all
• Proven attendance and punctuality
• Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital
• Applicants must reside and be legally eligible to work in Ontario.
• Successful candidates will be required to complete the Employee, Physician and Volunteer Immunization Record Submission Form and the Pre-Placement Health Review Form prior to commencing employment.

Skills

• Strategic Leadership
• Program Management
• Financial Management
• Human Resource Management
• Quality Improvement
• Collaboration
• Communication

Location

• Ontario
• On-site at Women’s College Hospital

Work Type

• Regular Full-Time
• On-site

Experience Level

• Minimum 7 years experience working in a Volunteer management capacity

Education Level

• University degree or equivalent
• Volunteer Resource Management Certificate

Benefits

• Competitive benefits
• Excellent defined benefit pension plan (HOOPP)

About the Company

• Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions.
• Healthcare Revolutionized 2030 is our roadmap to the future.
• Women’s College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
• Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto.

Equal Opportunity

• Women's College Hospital is committed to fairness and equity in employment and our recruitment and selection practices.
• We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community.
• Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.