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About the Role

The Senior AV Project Manager is responsible for managing project scope for large-scale events, monitoring progress, resolving operational issues, and ensuring end-to-end project execution from design through closing. This role ensures successful and profitable event execution by adhering to technical and production standards, supporting process implementation, and partnering with various teams to define technical requirements and communicate execution plans.

Responsibilities

Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners.
Determine and secure the resources required to successfully complete each project.
Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions.
Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project.
Assist sales and operations teams to help determine equipment needs and technical solutions for the project.
Assist with the creation of technical diagrams when required.
Review all sales documents to confirm that the equipment and technical positions will meet the client’s needs.
Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention.
Provide leadership for Technical teams on events.
Ensure that all the necessary HSE documentations including Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the event execution.
Act as the project leader and onsite contact for the client throughout the event.
Manage all phases of event technical execution from load-in through run of show to load-out.
Assume ownership of inventory management throughout the event.
Communicate the project plan and client expectations to event team.
Manage onsite changes, including schedule, equipment or workforce modifications.
Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.
Ensure compliance with established Technical Standards and Production Standards.
Abide by all health and safety requirements to company and international standards and ensure that all team members and subcontractors working onsite adhere to the same.
Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly.
Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub-rental spend.
Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes.
Assist with the completion of post-event client invoice.
Work with operations management to ensure the prompt payment of all external vendors.
Ensure compliance with Encore Policies and Procedures to minimise company’s exposure to liability claims and property damage, theft and misappropriation.
Complete Encore post-event process, including post-show reporting, workforce hours entry, and outsourced equipment return.
Participate in the development of Project Management SOP’s.
Conduct review and analysis of proposed events as required.

Requirements

4+ years of technical experience in the Corporate Staging or Broadcast industry.
Project Management experience preferred.
1+ year of Supervisory experience preferred.
Strong written and oral communication skills.
Strong Technical Background.
Strong Client relationship skills.
Familiarity with budgets and cost control.
Operational logistics experience.
Works well under pressure.
Ability to manage multiple complex job functions within a fast-paced environment.
MS Office experience required.
Technical diagram knowledge / experience preferred.
Ability to travel up to 50% may be required.

Skills

Optimises Work Processes
Financial Acumen
Detail Oriented
Problem Solving
Drives Quality Results
Communicates Effectively
Plans and Aligns
Hospitality
Builds Effective Teams
Decision Quality
Responsiveness
Manages Complexity

Location

London

Work Type

Onsite
Full-time

Experience Level

Senior

Education Level

BA/BS Degree or equivalent experience

About the Company

Work is performed in an event environment with, at times, moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based on an individual venue.