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About the Role

As a Mass Account Management Executive, you will play a crucial role in scalably improving the operational success of our restaurant partners. You will be part of a team ensuring thousands of restaurants remain active, available, and engaged with Wolt's commercial tools. By leveraging data, clear structures, and scalable communication, you will support partners in enhancing their performance, utilizing new features like promotions and ads, and contributing to Wolt's growth, all while maintaining high data quality and reliable portfolio data.

Responsibilities

Manage and optimize the operational health and performance of a large restaurant portfolio.
Monitor and improve key KPIs such as availability, activity rate, rejection rate, and churn.
Conceptualize and implement initiatives to increase the utilization of promotions, deals, and ads.
Ensure high data quality and accurate, reliable reporting.
Support campaign rollouts and scale proven best practices across the entire portfolio.
Collaborate closely with cross-functional teams.

Requirements

1-2 years of professional experience in operations, commercial, or support roles.
Very good written and spoken German and English skills.
Proficient in Excel/Google Sheets and CRM systems.
Strong sense of responsibility, structured work approach, and high attention to detail.
Analytical mindset and motivation to continuously improve processes.

Skills

Excel/Google Sheets
CRM systems
Data analysis
Process improvement
Communication

Location

Berlin

Work Type

Full-time

Experience Level

1-2 years

Benefits

Direct impact on partner success and customer experience
Independent work in a dynamic, international team
Fast-growing tech company with diverse career and development opportunities
Attractive compensation package
Modern office in the heart of Berlin
Discount on Wolt orders
Modern work equipment
Free soft drinks, coffee, and fruit in the office
Subsidy for Urban Sports Club membership
Subsidy for Deutschlandticket
Weekly All-Hands meetings and regular team events
Flexible working hours
30 days paid vacation

About the Company

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.
We started with the delivery of restaurant food in 2014 and are now building the delivery of (almost) everything, operating in over 500 cities in 30 countries.
In 2022, we joined forces with DoorDash to continue our global expansion.
Working at Wolt is exciting, offering opportunities to learn, build, and ship more than in most other companies.
We are looking for self-starters with drive and an entrepreneurial spirit.
In Germany, our Mass Account Management (MAM) team supports thousands of restaurant partners nationwide.
We are committed to making local life better for our customers and partners.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.