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About the Role

This apprenticeship offers a fantastic opportunity to kickstart a career in IT, providing first-line technical support, troubleshooting issues, and learning from experienced professionals while working towards a recognized qualification.

Responsibilities

• Provide first-line technical support to users via phone, email, and ticketing systems.
• Log, track, and update incidents and service requests.
• Troubleshoot hardware, software, network, and user access issues.
• Escalate complex issues to senior IT team members where necessary.
• Set up and configure laptops, desktops, mobile devices, and user accounts.
• Support Microsoft 365 applications and business systems.
• Maintain accurate documentation and knowledge base articles.
• Follow IT service management processes and security standards.
• Deliver excellent customer service and maintain professional communication at all times.

Requirements

• GCSEs (or equivalent) in Maths and English at Grade 4/C or above.
• A genuine interest in technology and IT.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and customer service skills.
• Ability to work effectively as part of a team.
• Enthusiastic, eager to learn, and self-motivated.
• Basic understanding of computer hardware, software, and Microsoft applications.

Skills

• Customer Service
• Problem-solving
• Communication
• Teamwork
• Microsoft Applications
• Computer Hardware
• Computer Software
• IT Support
• Troubleshooting

Location

• Remote

Work Type

• Apprenticeship
• Full-time

Experience Level

• Apprentice

Education Level

• GCSE Maths and English Grade 4/C or above

Benefits

• A recognised IT apprenticeship qualification.
• Hands-on experience in a professional IT environment.
• Support and mentoring from experienced IT professionals.
• Exposure to modern technologies and business systems.
• Excellent career progression opportunities within IT Support, Infrastructure, Cyber Security, Cloud Technologies, or Networking.