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About the Role
As a Customer Onboarding Manager, you will assist new customers with the onboarding process, ensuring a seamless transition to the Smartly platform. You will work closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to key customers.
Responsibilities
- Be a subject matter expert on Smartly.io's products and services.
- Communicate and implement solutions for potential and new customer needs.
- Deliver tailored solutions within the Smartly platform to enable key customers to achieve their business objectives.
- Take ownership of the technical execution of the onboarding plan.
- Ensure customer accounts are set up for a successful partnership with Smartly.io.
- Train clients on all key aspects of Smartly’s platform.
- Showcase how to set up reporting views for clear visibility into campaign performance.
- Show how to use feeds to create automations and streamline customer workflows.
- Tailor the onboarding journey to each customer, driving product adoption and addressing gaps.
- Organize and manage the onboarding process, collaborating with cross-functional teams.
- Collaborate with relevant teams to qualify each case and ensure sales promises are delivered.
- Create visually appealing decks using Google Slides to communicate onboarding plans, strategies, and insights.
- Contribute to the success of clients embarking on their Smartly.io journey.
- Help shape the onboarding experience.
- Accelerate customers' time-to-value and long-term partnership.
Requirements
- Bachelor's degree in a relevant field or equivalent practical experience.
- 3 - 5 years digital experience with exposure to paid social (Meta) and programmatic media buying.
- Strong understanding of digital advertising platforms and tools.
- Experience working with Google Sheets.
- Proficiency in creating presentations using Google Slides.
- Excellent communication and interpersonal skills.
- Detail-oriented and highly organized.
- Strong project management skills.
- Problem-solving mindset.
- Ability to navigate complex situations.
- Self-motivated and proactive.
- Ability to work independently and prioritize tasks.
- Ability to thrive in a fast-paced and collaborative team environment.
Skills
- Smartly.io products and services
- Digital advertising platforms and tools
- Google Sheets
- Google Slides
- Presentation creation
- Project management
- Problem-solving
- Communication
- Interpersonal skills
Location
- 13 countries
Work Type
- Full-time
Experience Level
- 3-5 years digital experience
Education Level
- Bachelor's degree or equivalent practical experience
About the Company
- Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.
- Our comprehensive advertising platform integrates media, creative, and intelligence.
- We power over 800 billion impressions and generate more than 300 billion creatives annually.
- Smartly is recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.
- We manage creative and media for 700+ brands worldwide and $6B in ad spend across major media platforms.
- Our end-to-end technology, media platform access, and customer service help Fortune 500 brands.
- Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.
- We aim to create and maintain an inclusive environment where everyone feels respected and heard.
- Our Diversity, Equity & Inclusion approach is central to our values.
Equal Opportunity
- We want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.