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About the Role

The CSS Program Coordinator supports the effective coordination and delivery of settlement programming for newcomers across Canada. This role contributes to program consistency and quality by ensuring alignment with funding requirements, program standards, and organizational priorities. It facilitates communication, knowledge sharing, and the implementation of key initiatives through collaboration with partner sites and stakeholders. The position combines coordination and analytical support to drive ongoing program improvements and responsive service delivery, ultimately supporting the effective functioning of a national service network.

Responsibilities

Ensure compliance with all terms of government contribution agreements and service agreements, including national targets, reporting requirements, settlement outcomes, program standards, and program evaluation.
Maintain up-to-date knowledge of all applicable agreements and contracts.
Develop and monitor quality benchmarks, national program standards, guidelines, and policies to support consistent program delivery.
Inform new proposal submissions.
Develop and implement a national outreach and communication plan to strengthen partnerships, engage the broader community, and promote collaboration across CSS sites.
Maintain and manage relationships with program staff, supervisors, and partner agencies to facilitate information sharing and cross-learning through a community of practice model.
Analyze program and participant trends, needs, gaps, and outcomes by preparing regular reports.
Research and recommend program innovations, strategic directions, and best practices in refugee resettlement, case management, and community capacity building.
Design, develop, and deliver training programs for partner staff across Canada, identifying learning needs, engaging trainers, and coordinating all related logistics.
Coordinate the Annual Conference and local site meetings in collaboration with the Program Manager.
Support the development and submission of proposals for conferences, grants, and related initiatives.
Support working groups, network initiatives, and special projects.
Manage and develop content for the Learning Management System (LMS) and the CSS website.
Troubleshoot and resolve issues as they arise and keep the Manager informed.
Record meeting minutes without reliance on AI supports.
Perform other duties as assigned.

Requirements

Commitment to the YMCA’s Mission, Vision and Values.
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs.
Understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services.
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter.
Post-secondary education in Social Services, Development Studies, Communications, or equivalent experience.
Minimum 5 years of experience with outreach activities and strategies.
Demonstrated knowledge and experience in working directly or indirectly with newcomers.
Advanced computer skills (Excel, Word, PowerPoint).
Proven ability to facilitate training sessions in virtual environments.
Proven ability to confidently engage with clients in face-to-face settings.
Excellent written and verbal communication skills.
Demonstrated analytical, critical thinking, and problem-solving skills.
Well-developed interpersonal and relationship-building/customer service skills.
Ability to establish rapport and communicate effectively with members, staff, and volunteers.
Ability to work efficiently with a high degree of independence and navigate ambiguity.
Communicates in a thorough, clear, and timely manner.
Supports information sharing and goal achievement across the Association.
Superior planning, organization, management, team-building, and interpersonal skills.
Ability to function in a diverse environment.
Flexibility with working hours, including days, evenings, and weekends.
Ability to travel and stay overnight when required.
Excellent understanding of diversity, equity, inclusion and belonging.
Ability to identify and address barriers.
Ability to work effectively with diverse stakeholders.
Ability to integrate equity into program design.
Job offers are contingent on the successful completion of a Police Records Check.
A Vulnerable Police Records Check is required within the first four months and every three years thereafter.

Skills

Excel
Word
PowerPoint
Canva
HTML
WordPress
Analytical skills
Critical thinking skills
Problem-solving skills
Interpersonal skills
Relationship-building skills
Customer service skills
Planning skills
Organization skills
Management skills
Team-building skills

Location

365 Bloor St. East YMCA

Work Type

Regular Full Time Salaried
37.5 hours per week

Experience Level

Minimum 5 years of experience with outreach activities and strategies.

Education Level

Post-secondary education in Social Services, Development Studies, Communications, or equivalent experience.

Salary/Compensations

$57,280 annually

Benefits

YMCA’s total compensation package

About the Company

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
We are committed to helping our employees reach their full potential and are recognized as a great place to work.
We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.

Equal Opportunity

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.