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About the Role
Als Customer Retention Specialist (w/m/d) spielst du eine entscheidende Rolle auf dem deutschsprachigen Markt. Du sorgst dafür, dass unsere Partner unsere Plattform reibungslos nutzen können und hilfst ihnen, das Beste aus ihrem Profil auf Treatwell herauszuholen. Die Unterstützung des After-Sales-Teams sowie die Betreuung unserer Partner als erste Anlaufstelle gehören zu deinen zentralen Aufgaben.
Responsibilities
- Proactively contact partners who have ended or wish to end their cooperation with Treatwell, presenting new perspectives and solutions.
- Clearly and convincingly present Treatwell's offering, making the benefits tangible for our partners.
- Actively work to prevent existing cancellations by showing partners how to maximize their success with Treatwell.
- Utilize communication skills in digital meetings with potential partners to close deals and achieve monthly goals.
- Develop innovative retention strategies to optimize processes and make collaboration more productive for all parties.
Requirements
- Minimum 2 years of experience in a sales and goal-oriented environment, account management (AM), and/or retention.
- Proven phone experience.
- Empathetic and solution-oriented communication skills to engage decision-makers.
- Focus on partner needs and customer orientation.
- Familiarity with CRM systems; Salesforce experience is a plus.
- Competitive mindset and enjoyment of teamwork.
- Resilience and a positive attitude, even in challenging situations.
- Fluent German language skills (minimum C1); other languages are a bonus.
Skills
- Account Management
- Retention
- Sales
- Customer Orientation
- CRM Systems
- Salesforce
- Communication
- Teamwork
Location
- Remote (3 days office, 2 days home office)
Work Type
- Hybrid
- Full-time
Experience Level
- Minimum 2 years
Salary/Compensations
- €2,666.67 gross/month fixed salary + €30,000 bonus at 100% target achievement
Benefits
- Flexible working hours (core hours 09:00-16:00)
- 28 vacation days
- Monthly €40 Treatwell voucher for beauty treatments
- €30 monthly subsidy for Urban Sports Club
- Top equipment: Apple MacBook Air, iPhone, and headset
- Individual coaching and transparent career path with salary increases upon promotion
- 20% employer contribution to company pension plan (betriebliche Altersvorsorge) with HDI
- Support through partnership with OpenUp (mental health)
- Regular team events, after-work drinks, and open, dynamic company culture
About the Company
- Treatwell revolutionizes the beauty industry as the market leader for online beauty bookings.
- Connects salons with customers and offers innovative digital solutions for appointment management and new customer acquisition.
- Mission: To lead the beauty industry into the digital future, providing an exceptional experience for both salons and customers.
- Young, dynamic, and ambitious company.
Equal Opportunity
- Committed to fostering a diverse, inclusive, and equitable workplace.
- Proud to be an equal opportunity employer.
- All qualified applicants will be considered regardless of personal circumstances.