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About the Role

Madison Square Boys & Girls Club is seeking an experienced, hands-on, and highly motivated Maintenance & Facilities Director to oversee all aspects of facilities maintenance, repair, safety, and operations across four buildings totaling approximately 150,000 square feet. The role involves maintaining safe, attractive, efficient, and code-compliant facilities while supervising personnel, managing contractors, overseeing projects, and directing maintenance programs.

Responsibilities

Direct and oversee the daily operation and maintenance of all Madison facilities.
Develop and administer a comprehensive preventive maintenance program.
Maintain facilities in a safe, clean, attractive, and fully operational condition.
Conduct routine inspections of buildings and grounds to identify maintenance needs.
Develop annual maintenance plans and facility improvement priorities.
Maintain computerized work order and preventive maintenance systems.
Ensure timely completion of maintenance requests.
Direct the operation, inspection, maintenance, and repair of HVAC, plumbing, electrical, fire alarm and life safety, security and access control, emergency generators, lighting, elevators, roofing and building envelope, mechanical equipment, and building automation systems.
Perform or oversee minor repairs and maintenance including plumbing, electrical, carpentry, drywall repair, ceiling tile replacement, flooring repairs, installation of shelving, bulletin boards, equipment, and furnishings, general building maintenance and preventative repairs, and routine troubleshooting of facility-related issues.
Recruit, supervise, train, mentor, and evaluate maintenance personnel.
Assign work priorities and daily schedules.
Establish performance expectations and accountability.
Promote teamwork and exceptional customer service.
Conduct performance evaluations.
Develop staff training and professional development plans.
Solicit competitive bids and negotiate vendor agreements.
Manage contracts for maintenance, custodial, security, landscaping, waste removal, HVAC, elevators, and other facility services.
Coordinate and supervise outside contractors.
Ensure quality workmanship and timely project completion.
Review and approve invoices after verifying satisfactory completion of work.
Assist in planning and implementing renovation and capital improvement projects.
Coordinate architects, engineers, consultants, and contractors.
Monitor project budgets, schedules, and quality.
Provide recommendations regarding facility improvements and long-range capital planning.
Ensure compliance with OSHA, FDNY, DOB, DOH, EPA, and all applicable federal, state, and local regulations.
Maintain inspection records and required certifications.
Participate as a member of Madison's Safety Committee.
Develop and maintain emergency response procedures related to facility operations.
Respond promptly to facility emergencies.
Develop and manage departmental operating budgets.
Monitor expenditures and identify cost-saving opportunities.
Maintain inventory of maintenance supplies, equipment, tools, and replacement parts.
Prepare purchase requests and maintain vendor relationships.

Requirements

Minimum of five (5) years of progressively responsible facilities management experience.
Minimum of three (3) years of supervisory experience.
Experience managing multiple facilities is strongly preferred.
Experience in nonprofit organizations, schools, community centers, healthcare, or institutional facilities preferred.
Ability to lift and carry up to 50 pounds.
Ability to climb ladders and work from elevated platforms.
Ability to stand, walk, bend, kneel, crawl, and perform physical maintenance work.
Ability to respond to after-hours facility emergencies.
Possess a valid driver's license.
Have reliable transportation or the ability to travel efficiently throughout New York City using public transportation or other means.
Occasional travel outside of normal business hours may be required to respond to facility emergencies or oversee critical maintenance activities.

Skills

Thorough knowledge of commercial building maintenance and preventive maintenance practices.
Working knowledge of HVAC, plumbing, electrical, mechanical, carpentry, painting, and general building maintenance.
Ability to safely diagnose and perform minor repairs in multiple building trades.
Knowledge of OSHA regulations, building codes, and life safety requirements.
Experience managing service contracts and vendor relationships.
Strong project management and organizational skills.
Excellent written and verbal communication skills.
Strong leadership and employee development abilities.
Excellent customer service orientation.
Ability to prioritize multiple assignments while meeting deadlines.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Word, Excel, Outlook, and computerized maintenance management systems (CMMS) is preferred.
Ability to work independently while fostering collaboration across departments.

Location

Harlem, New York
Brooklyn
Bronx

Work Type

Full-time
Onsite

Experience Level

5+ years facilities management experience
3+ years supervisory experience

Salary/Compensations

Competitive salary commensurate with experience

Benefits

Medical, dental, and vision insurance
Generous paid time off
403(b) Retirement Plan
Pension Plan
Professional development opportunities

About the Company

Since 1884, Madison Square Boys & Girls Club has been transforming the lives of young people by providing safe, supportive, and enriching environments where they can learn, grow, and thrive.
As a founding member of Boys & Girls Clubs of America, Madison serves more than 5,000 youth annually, ages 6–18, through high-quality programs that promote Academic Success, Good Character & Citizenship, and Healthy Lifestyles.
With clubhouses located in Harlem, Brooklyn, and the Bronx, Madison is committed to maintaining welcoming, safe, and well-maintained facilities that support exceptional youth development programs and community engagement.