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About the Role

As part of the IT Support team, you will be the first point of contact for colleagues regarding hardware, software, and applications. You will assist with issues that slow down the daily work of others, providing quick, friendly, and solution-oriented support. A key aspect of this role is to capture and document knowledge, including processes, recurring problems, and solutions, transforming informal practices into clear, understandable descriptions.

Responsibilities

Receive and analyze IT incidents via phone or in writing, find solutions, or escalate them after thorough qualification.
Document each case systematically in our ticketing system.
Maintain and service our workplace systems (macOS & Windows) and provide support when issues arise.
Install, configure, and update software.
Support new colleagues during onboarding to ensure they are technically ready from day one.
Assist in developing and expanding our internal knowledge base and checklists for recurring issues.
Support the transition to a new ticketing system (Jira), focusing on migrating data and redefining processes.
Document processes and workflows clearly so that new colleagues can understand them without further questions.

Requirements

Studying Computer Science, Business Informatics, or a comparable technical degree with a genuine interest in IT.
Basic knowledge of macOS and Windows. Linux knowledge is a plus.
Structured, reliable work approach with the ability to manage multiple open topics.
Clear communication skills and enjoyment in explaining things understandably, both written and verbally.
Willingness to be present on-site in Berlin regularly and reliably.
Secure communication in German and basic English skills for technical documentation and tools.
Initial experience with ticketing systems or IT support.
Knowledge of Microsoft 365.
Interest in SAP administration or connected systems like xSuite.

Skills

IT Support
Hardware Troubleshooting
Software Troubleshooting
Application Support
Ticketing Systems
Knowledge Management
Documentation
macOS
Windows
Linux (preferred)
Microsoft 365
SAP Administration (interest)
xSuite (interest)
German Communication
English Communication

Location

Berlin

Work Type

On-site
Full-time

Experience Level

Entry-level

Education Level

In progress degree in Computer Science, Business Informatics, or related technical field

Benefits

30 days of annual leave for a full-time week (pro-rata for part-time).
Additional day off on your birthday.
Flexible working hours with flextime.
High-quality technical equipment.
Work in a future-oriented industry.
Flat hierarchies and short communication paths.
Pleasant working atmosphere.
Familiar and open team environment with a "du" culture.
Modern offices in a convenient location with a view of Checkpoint Charlie.
Free drinks and good coffee.

About the Company

DNS:NET is driven by the vision to inspire people with light speed, standing for the 'Future Connection'.
The company is committed to enforcing the fundamental right to internet access in underserved regions.
As a medium-sized telecommunications company founded in 1998, DNS:NET is a well-established player in the IT industry.
Their service portfolio covers the entire value chain, from building to operating their own network infrastructure.
The DNS:NET group offers diverse opportunities for specialists, generalists, career changers, and trainees.