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About the Role

As a Chloé Senior Sales Associate, you will be a brand ambassador responsible for creating an exceptional client experience, cultivating lasting relationships, and acting as a trusted advisor. This role is ideal for someone who excels at delivering unparalleled customer service and contributing to a luxurious retail environment.

Responsibilities

• Deliver exceptional customer service and foster long-term client relationships.
• Achieve CRM targets and develop your client portfolio.
• Utilize selling techniques to elevate high-potential clients and re-engage dormant customers.
• Manage client appointments to ensure retention of top clientele and achieve personal sales targets.
• Capture client data and implement personalized outreach campaigns.
• Demonstrate role model behavior to drive strong business performance and customer service.
• Maintain excellent product knowledge and lead product training for the team.
• Motivate and support the team in achieving boutique and individual targets.
• Ensure an impeccable store environment, back-of-house organization, and personal grooming.
• Implement store and back-of-house management guidelines.
• Participate in inventories and report structural repair needs.
• Monitor after-sales processes and ensure impeccable service.
• Support the management team with specific tasks and act as a point of contact during their absence.
• Assist with daily closing checks and reporting.

Requirements

• Act as a true ambassador for our Maison.
• Cultivate lasting relationships with our clientele.
• Act as a trusted advisor and a vital support to our management team.
• Utilize selling techniques to elevate high-potential clients and re-engage dormant customers.
• Lead by example, demonstrating role model behavior.
• Commit to continuous learning.
• Stay aware of the local trading environment.
• Ensure an impeccable store environment, back-of-house organisation, and personal grooming at all times.
• Proactively reporting any structural repair needs.
• Complying with all Richemont policies.
• Act as a main point of contact during management absence.
• Be curious, drive your own career, and dream big.

Skills

• Sales
• Customer Service
• Clienteling
• Retail Management
• Inventory Management
• Communication

Location

• Chloé Boutique

Work Type

• Full-time

Experience Level

• Senior

Benefits

• Internal development opportunities
• Mobility opportunities
• Opportunities to enhance personal and professional development

About the Company

• Richemont is a world leader in the luxury sector with Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont preserves the heritage and identity of each Maison.
• Richemont is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.
• Internal mobility is encouraged as a growth accelerator within Richemont and its Maisons.