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About the Role
The Enterprise Service Management division is continuously growing and strategically expanding its architectural expertise around ServiceNow. We are seeking to further expand this team.
Responsibilities
- Assume technical and functional architectural responsibility for complex ServiceNow platforms in the enterprise environment.
- Develop target architectures, roadmaps, and governance models for modern ITSM and Enterprise Service Management landscapes.
- Design scalable ServiceNow solutions for ITSM and ESM processes and their continuous further development.
- Translate complex business requirements into sustainable and standardized platform architectures.
- Architect and optimize ITSM processes such as Incident, Problem, Change, and Service Request Management using modern automation and AI functions.
- Design and further develop CMDB, CSDM, and data architectures, including governance and data quality.
- Architect ITOM-related topics such as Discovery, Service Mapping, Event Management, and AI-supported operating models.
- Develop high-performance integration architectures with ERP, Identity, Cloud, Monitoring, and other enterprise systems.
- Define architecture standards, governance guidelines, and technical design principles.
- Moderate architecture workshops, design reviews, and technical decision-making rounds with clients.
- Ensure scalability, performance, security, and long-term platform stability.
- Provide functional support and coaching to ServiceNow Consultants, Developers, and Architects.
- Support presales activities, architectural concepts, RFPs, Proofs of Concept, and client presentations.
- Strategically advise enterprise clients in transformation programs and complex multi-supplier environments.
Requirements
- Completed degree in Computer Science, Business Informatics, or a comparable field of study.
- Several years of experience as a ServiceNow Architect or Lead Architect in the ITSM or Enterprise Service Management environment.
- Very good understanding of the ServiceNow platform, especially in the areas of ITSM, CMDB, CSDM, ITOM, Workflows, Automation, and Integrations.
- Experience in designing scalable solution architectures for complex enterprise environments.
- In-depth knowledge of architecture governance, technical decision-making processes, and platform standards.
- Confident demeanor in client workshops and with management and architecture stakeholders.
- Experience in enterprise transformations and complex IT service landscapes.
- At least two relevant ServiceNow certifications, e.g., CSA, CIS ITSM, CIS ITOM, CIS ITAM, CIS SecOps, or comparable qualifications.
- Fluent German language skills at C1 level and good English language skills.
Skills
- ITOM
- Discovery
- Event Management
- Service Mapping
- Data Quality Initiatives
- Functional Leadership
- Quality Assurance of ServiceNow Project Teams
- Modern Automation and AI Functions within the ServiceNow Platform
- SIAM
- Multi-Supplier Projects
- Enterprise Transformation Projects
Location
- Germany-wide
Work Type
- Hybrid
- Full-time
Experience Level
- Lead Architect
- Senior
Education Level
- Degree in Computer Science, Business Informatics, or comparable field
Salary/Compensations
- Attractive salary package including company car
Benefits
- High degree of creative freedom in architectural decisions and platform strategies
- Close collaboration with experienced Enterprise Architects, Consultants, and technical specialists
- Diverse presales and consulting tasks with direct client contact
- Attractive salary package including company car
About the Company
- Our client is an internationally active IT and consulting company that supports large enterprise organizations in the digitalization, standardization, and modernization of their IT service landscapes.