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About the Role

Gamdom is seeking a VIP Portfolio Manager to build and maintain strong relationships with high-value players, focusing on exceptional service, player engagement, and retention through personalized experiences and strategic account management.

Responsibilities

• Build and maintain strong relationships with high-value players, understanding their needs, preferences, and expectations.
• Manage a portfolio of VIP players, identifying opportunities to increase engagement, retention, and lifetime value.
• Develop and execute personalized rewards, promotions, and incentives tailored to individual player profiles.
• Analyze player behavior, performance data, and gaming trends to optimize VIP offerings and strategies.
• Provide premium support and ensure VIP players receive fast, personalized, and seamless assistance.
• Collaborate with internal teams to improve the overall VIP experience and player journey.

Requirements

• Previous experience working as a VIP Account Manager, VIP Host, Key Account Manager, or in a similar customer-facing role managing high-value clients.
• Ability to build trust, understand player needs, and maintain long-term relationships with high-value customers.
• Comfortable analyzing player behavior, engagement metrics, and performance data to drive decisions.
• Understanding of online casino products, promotions, player psychology, and VIP management practices.
• Ability to identify opportunities, upsell effectively, and create mutually beneficial outcomes.
• Ability to communicate effectively with players from diverse backgrounds and adapt engagement strategies to different cultural preferences.

Skills

• VIP Account Management
• Customer Relationship Management
• Analytical Mindset
• Casino Industry Knowledge
• Sales & Negotiation
• Cross-Cultural Communication

Location

• Remote

Work Type

• Remote

Benefits

• Remote-friendly work environment

About the Company

• Work at the intersection of gaming, entertainment, and VIP player engagement.
• Join a fast-growing company with a strong player-first mindset.
• Collaborate with a team of passionate professionals shaping the future of online gaming.