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About the Role

Working as part of a highly dedicated and professional Events Team, you will be responsible for processing phone and email bookings in line with company processes and procedures. This role presents an exciting opportunity for an enthusiastic and energetic individual who understands the importance of delivering a first-class service and is committed to providing an exceptional customer experience.

Responsibilities

• Work collaboratively with colleagues across the Events, Operations, Exec Control, and Car Control teams to ensure the successful delivery of events.
• Manage vehicle bookings from initial enquiry through to completion, ensuring all client requirements are accurately captured and fulfilled.
• Foster positive working relationships with internal teams, clients, and affiliates to support effective communication and service excellence.
• Contribute to a supportive team environment, sharing knowledge and assisting colleagues where required to achieve team objectives.
• Participate in team meetings and provide feedback to help improve processes, efficiency, and customer experience.

Requirements

• Eagerness and willingness to learn.
• Excellent communication skills; verbal and written.
• Strong customer service abilities.
• Ability to work independently and as a team player.
• Highly organised with amazing attention to detail.
• Ability to manage multiple tasks and work under pressure.
• Proficient with Microsoft Word and Excel.
• Knowledge of the Shamrock (operating system) is desirable.
• Experience managing bookings and customer information is desirable.

Skills

• Communication skills
• Customer service
• Organization
• Attention to detail
• Task management
• Working under pressure
• Microsoft Word
• Microsoft Excel

Location

• Paddington
• Remote (1 day per week)

Work Type

• Hybrid
• Full-time

Salary/Compensations

• Up to £30,000

Benefits

• Up to 5% Bonus
• Life Insurance (Death in Service)
• 2 days paid volunteering leave a year
• Private Medical Insurance & Travel Insurance (after 1 year)
• Wellness Program
• Cycle to Work Scheme
• 33 days Annual Leave (incl. bank holidays)
• Extensive retails discounts via Each Person
• Support with Professional Training and Qualifications via Apprenticeships
• Season Ticket Loans, Discounted Cabs and Courier services (within London)

About the Company

• Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys.
• As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
• Our strength lies in our employees and drivers- genuine, ambitious, united, and proud.
• We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
• As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles.
• Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

Equal Opportunity

• Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.
• Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.