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About the Role

Legal Services NYC (LSNYC) fights poverty and seeks racial, social and economic justice for low-income New Yorkers. Staten Island Legal Services (SILS) seeks a full-time Receptionist/Intake Paralegal to join our team. This position is available for immediate start.

Responsibilities

• Welcome prospective clients and visitors to the office and direct them to the appropriate case handler or external resource.
• Answer phones, respond to inquiries regarding services, direct calls, and take messages.
• Perform preliminary intake or screening interviews, including preparation of appropriate forms.
• Conduct screenings and intake via telephone, video, and in-person to determine client eligibility and ascertain problem type.
• Coordinate follow-up services, including appointments, referrals, client correspondence, and gathering documents.
• Maintain up-to-date knowledge of office priorities and intake procedures.
• Maintain familiarity with internal and external referral resources to ensure appropriate client referrals.
• Identify and make referrals for individuals who cannot be assisted by the office.
• Open and close client files, ensuring compliance with program protocols.
• Distribute basic client service information materials.
• Assist case handlers on client-related matters, including making phone calls, sending correspondence, and obtaining information.
• Enter and track information in electronic formats, run reports, and assist in preparation for audits.
• Maintain client-related files, including copying, scanning, uploading, and distributing documents.
• Interpret, translate, and utilize language assistance resources.
• Sort and distribute mail.
• Perform other tasks as assigned consistent with the collective bargaining agreement.

Requirements

• Experience working directly with the public.
• Demonstrated ability to maintain a calm, helpful demeanor in a sometimes stressful and fast-paced environment.
• Ability to handle a busy reception desk and interact with a wide range of people.
• Excellent attention to detail and ability to meet deadlines.
• Excellent client interviewing skills.
• Demonstrated passion for social justice and a commitment to working with low-income communities.
• Strong written, communication, and organization skills.
• Proficiency in Microsoft Office and ability to learn new technologies.
• Spanish language fluency is required.
• Applications will be considered on a rolling basis until the position is filled.
• Only candidates selected for interviews will be contacted.
• Please no telephone calls.

Skills

• Client interviewing
• Written communication
• Communication
• Organization
• Microsoft Office proficiency
• Adaptability to new technologies
• Spanish language fluency
• Interpreting
• Translating

Location

• Staten Island, New York

Work Type

• Full-time
• In-person

Experience Level

• Dependent on work history and experience

Salary/Compensations

• $60,000—$83,706 USD

Benefits

• Salary and benefits are determined by the Legal Services NYC Collective Bargaining Agreement.
• Access to internal Justice Learning Center for CLEs and training experience.

About the Company

• Legal Services NYC (LSNYC) fights poverty and seeks racial, social and economic justice for low-income New Yorkers.
• For over 50 years, LSNYC has challenged systemic injustices and provided legal services to help clients meet basic needs.
• LSNYC is the largest civil legal services provider in the country.
• LSNYC staff of more than 600 people in neighborhood-based offices and outreach sites across all five boroughs help hundreds of thousands of New Yorkers annually.
• LSNYC partners with community-based and client-run organizations, elected officials, public agencies, pro bono lawyers, and the courts.
• LSNYC's work fights discrimination and helps achieve equity for all low-income New Yorkers.
• Staten Island Legal Services (SILS) provides high-quality, innovative representation to address the pressing legal needs of Staten Island’s diverse low-income populations.
• SILS focuses on preserving affordable housing, preventing foreclosures, representing domestic violence survivors, assisting with government benefits, obtaining immigration status, preventing deportations, and advocating for the LGBTQ community, students, and people with disabilities.

Equal Opportunity

• Legal Services NYC is an equal opportunity employer.
• People of color, women, people with disabilities, people over 40, and gay, lesbian, bisexual, and transgender people are strongly encouraged to apply.