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About the Role

As a Store Manager at Pret a Manger, you will lead and oversee all aspects of shop operations, including staffing, scheduling, and inventory management, to ensure efficiency and smooth operations. You will drive sales and profitability through cost control, upselling, and promotional initiatives. A key part of your role is creating a positive and inclusive work environment by coaching, training, and developing your team. You will ensure compliance with company policies and health and safety regulations, and handle customer feedback professionally.

Responsibilities

Lead and oversee all aspects of shop operations
Manage staffing and scheduling
Oversee inventory management
Drive sales and profitability through cost control, upselling, and promotional initiatives
Coach, train, and develop the team
Ensure compliance with company policies and health and safety regulations
Handle customer feedback with professionalism and empathy
Prepare and analyze financial reports such as P&L statements and budget forecasts
Collaborate with departments like marketing and supply chain to implement initiatives and achieve business goals

Requirements

Leadership experience from the hospitality industry
Excellent communication skills
Excellent problem-solving skills
Sharp eye for detail
Experience in retail or hospitality
Proven ability to lead a team
Proven ability to drive profit
Proven ability to deliver great customer experiences
Ability to maintain high energy and standards
Be kind, honest and generous
Bring genuine warmth and your authentic self to work
Share a passion for exceptional customer service
Willingness to spread joy every day through acts of kindness

Skills

Leadership
Communication
Problem-solving
Attention to detail
Team leadership
Profit driving
Customer service
Financial analysis
Coaching
Mentoring

Location

Shop floor

Work Type

Full-time

Experience Level

Managerial experience
Experience in retail or hospitality

Education Level

Apprenticeships Level 3

Salary/Compensations

From £40,338

Benefits

20% quarterly bonus
33 days of annual leave (increasing to 38 days)
Free private medical cover
Option to add family or partner to medical cover at additional cost
4% of pension contribution matched by Pret (rises to 5% after 5 years)
Life assurance at 3x annual salary
Loyalty award for 5, 10, 15, 20 years’ service
Flexible Benefits Platform with lifestyle discounts
Season ticket loans
Healthcare cash plan
Financial wellbeing provisions
Free mortgage services
Sabbatical after 3 years
Opportunities to support The Pret Foundation
Comfy free shoes to wear on shift
Opportunities for learning and professional development
Fully funded professional qualifications

About the Company

Pret is a maker of delicious food, organic coffee, and big ideas with over 750 shops in 20+ countries.
Roles in Pret shops offer significant opportunities for growth.
Pret is growing fast and doing the right thing.
Pret provides opportunities for passionate, hardworking people to grow and choose their unique paths.
80%+ of Managers and 20% of Support Centre teams started on the shop floor.
Pret values diversity and belonging, ensuring everyone is welcome, confident, and valued.
The work is fast-paced with variety, allowing for diverse skill set development.
Pret makes a difference through The Pret Foundation, addressing homelessness, reducing food waste, and creating positive change.
Company values include: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.

Equal Opportunity

Everyone is welcome at Pret.
We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
Please let our recruitment team know if you need any adjustments or support during the recruitment process.