Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Client Administrator is accountable for daily communication with clients and case control, ensuring smooth, efficient, and correct service delivery within set turnaround times and with a focus on client satisfaction. This role involves managing client issues, introducing data into systems, checking report delivery, and organizing daily work to meet KPIs.

Responsibilities

• Manage daily communication with clients regarding issues and resolve them promptly.
• Track and report all incidents, requests, and issues for each client.
• Handle daily communication with clients in a polite, friendly, and customer-minded manner.
• Introduce incoming data into systems and verify correct delivery of outgoing reports.
• Prepare cases with essential clinical or patient information for efficient radiologist review.
• Organize daily work to accomplish agreed KPIs for hospitals.
• Flag potential task delays to the Lead.
• Inform CM/BU managers about client issues to facilitate planning reviews.
• Recognize and report inconsistencies, discrepancies, and errors.
• Manage requests to speak and incidents according to guidelines and within defined timelines.
• Handle ad-hoc tasks such as volume control and requesting logins.
• Inform clients about new radiologists.
• Provide basic training to radiologists in Client Admin-related tasks.
• Control cases throughout the workflow to ensure management within set TAT.
• Handle personal and patient data according to guidelines.

Requirements

• Used to teamwork.
• Ability to work with time constraints and handle sensitive situations tactfully.
• Ability to work efficiently and accurately.
• Willingness to handle client calls and complaints; service-minded.
• Ability to assist new employees in training.
• Experience with computer work, administrative tasks, and communication via email/phone.
• Ability to reorganize workload with short notice and take on ad hoc responsibilities.
• Good IT/Office knowledge, especially Excel.
• Experience from the service sector is a plus.
• Medical knowledge is a plus.
• Fluent in English for client management.
• Ability to come into the office approximately 1 shift per week.

Skills

• Communication
• Problem-solving
• Time management
• Customer service
• Data entry
• Report verification
• Workload management
• IT proficiency
• Excel
• Microsoft Office

Location

• UK

Work Type

• Hybrid

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics.
• TMC supports over 130 radiology departments across the UK, Sweden, Denmark, and Norway.
• TMC's 300+ specialised radiologists report over 800,000 cases annually.
• TMC's mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.
• TMC combines the professionalism of a healthcare organisation with the agility of a tech-enabled services provider.
• TMC is a diverse, international, and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.