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About the Role

Citi is seeking a Digital Assets Production Support & SRE Lead to ensure the reliability and operational integrity of critical digital asset platforms, including blockchain systems and digital wallets. This role involves serving as a technical authority to resolve complex platform challenges and drive system stability improvements, directly influencing the performance and engineering direction of Citi's digital asset capabilities at scale.

Responsibilities

Lead production support and site reliability engineering for mission-critical digital asset platforms, ensuring system availability, performance, and continuity.
Own end-to-end incident management, from detection through resolution and post-incident review, using observability tools to minimize business impact.
Identify and define system enhancements by analyzing platform logic, diagnosing failure root causes, and delivering scalable solutions.
Partner with product owners, business analysts, and engineering teams to document system impacts, surface support requirements, and align on delivery priorities.
Evaluate risk exposures, security vulnerabilities, and platform gaps, communicating findings and proposing mitigation strategies.
Develop and maintain automation scripts and tooling using Python, Java, or equivalent languages to reduce manual intervention and improve observability.
Act as a technical mentor to junior engineers, guiding workload allocation and sharing expertise.

Requirements

6–10 years of hands-on experience in production support, SRE, or platform engineering, with a track record of supporting high-availability, mission-critical systems at scale.
Deep expertise in incident management and systems-level troubleshooting, including proficiency in Linux diagnostics and real-time or distributed system debugging.
Practical experience with monitoring and observability platforms, including at least one of Splunk, Grafana, ELK, Prometheus, OTEL, or GCO, applied to production environments.
Scripting and automation capability in Python, Java, or a comparable language, with demonstrable examples of reducing operational toil or accelerating incident response.
Strong SQL skills used for data investigation, platform diagnostics, and incident analysis across complex datasets.
Demonstrated ability to lead requirement-gathering and system scoping efforts across multiple concurrent large-scale technology programmes.
Clear, confident communicator across technical and business audiences, with the ability to translate complex platform issues into business impact and actionable recommendations.

Skills

Splunk
Grafana
Prometheus
ELK
OTEL
GCO
Python
Java
SQL
Linux diagnostics
Distributed system debugging
Blockchain-connected infrastructure
Digital wallet systems
Distributed ledger technologies

Location

Hybrid

Work Type

Hybrid
Full time

Experience Level

Lead
Senior

Benefits

Competitive financial wellbeing provisions
Comprehensive benefits package
Wellbeing support
Family-oriented benefits
Structured learning and development programmes

About the Company

Citi operates at the intersection of financial services and emerging technology, offering the scale, tools, and cross-functional expertise to perform consequential work.
Citi is one of the world's leading global banks.

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Accessibility at Citi
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