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About the Role
Support our salon partner base with using our Saas and marketplace, and improve the partner experience. Provide exceptional customer service and support to the Customer Success team in the UK&I market at Treatwell.
Responsibilities
- Support the Customer Success team in providing prompt and quality service, including building profiles for top partners.
- Manage live chats within the Saas, answering partner queries adhering to agreed SLAs.
- Handle queries from other channels, including emails and social media.
- Become an expert in the product to support partners in navigating or making changes on the platform.
- Participate in operational projects when needed.
Requirements
- Problem solver with a keen eye for detail and a passion for processes.
- Experience in handling incoming customer queries with the right balance of speed and impact.
- Clear communicator with a knack for explaining things in a simple way.
- Quick learner who is adaptable to new processes and systems.
- Team player, motivated by the success of the team as well as individual performance.
- Process-driven individual who looks for ways to improve existing processes.
Location
- UK&I
Work Type
- Full-time
Benefits
- 28-days holiday, plus bank holidays
- Monthly £40 Treatwell vouchers
- Mental health support through partnership with Plumm
- Benefits platform offering cycle to work scheme, high street discounts and other perks
- Growth funds for development
- Beneficial pension scheme
- Enhanced parental pay & leave policy
- Dynamic organisation with Thursday drinks in the office
About the Company
- Treatwell is the industry's smartest salon management software, connected to Europe’s leading bookings platform.
- Works with over 50,000 salon partners across 13 countries.
- Processes over 8 million bookings every month.
- On an exciting journey to digitally revolutionise the hair and beauty community.
Equal Opportunity
- Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team.
- Committed to making reasonable adjustments to the recruitment process as required.
- Please add any adjustment requests to your application.