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About the Role

Senior Consultants at Gate One shape and drive workstreams, build client relationships, and apply consulting expertise to deliver high-quality transformation outcomes. In the Customer Strategy & Marketing Transformation team, you will help clients improve growth, customer experience, and marketing effectiveness through strategic thinking, analytical rigor, and practical delivery. You will take intellectual ownership of complex transformation programs, collaborating to achieve clarity, pace, and results. This role offers opportunities to contribute to business development, shape propositions, grow communities, and support the firm's cultural initiatives.

Responsibilities

Lead and contribute to high-value delivery.
Lead discrete workstreams within broader programmes, shaping analysis, designing solutions and producing high-quality deliverables.
Support clients in defining and delivering customer strategy, customer experience and marketing transformation initiatives.
Apply structured problem-solving and consulting rigour to help clients address growth, customer and transformation challenges.
Build trusted client relationships, contributing insight, structure and pragmatism to help clients navigate complexity.
Work autonomously while collaborating effectively with internal and client teams.
Help shape practical, high-impact solutions that connect customer, marketing and broader business transformation priorities.
Contribute to business development through early relationship-building, supporting business development meetings, shaping propositions and developing credentials.
Play an active role in bids and proposals, supporting senior colleagues in converting opportunities.
Contribute insights and expertise to the development of Customer Strategy & Marketing Transformation opportunities.
Support the creation of thought leadership and client-facing content that strengthens Gate One's market presence.
Contribute to capability and sector communities, internal initiatives, thought leadership and knowledge sharing.
Support and mentor junior team members, contributing to a culture of high performance and development.
Contribute to the continued development of Gate One's Customer Strategy & Marketing Transformation capability.
Role-model Gate One's values – empathy, candour, humility, grit, entrepreneurship and aspiration – in all interactions.

Requirements

Must have around 4–6 years' experience gained within a management consulting firm.
Experience delivering customer strategy, customer experience, marketing transformation, growth and commercial transformation engagements.
Experience working across multiple sectors and client environments is highly valued.
Experience leading workstreams with autonomy - shaping content, structuring analysis, managing stakeholders and co-creating solutions.
Experience supporting customer strategy, customer experience, marketing transformation, digital transformation, growth or operating model initiatives.
Experience working with senior client stakeholders to shape and deliver customer-focused transformation.
Experience coaching or overseeing junior colleagues or client team members.
Strong communication skills, emotional intelligence and the ability to build rapport quickly.
Curiosity, versatility and a proactive approach to learning and contributing to firm-wide initiatives.
Interest in contributing to business development, whether through supporting business development conversations, developing propositions or contributing to bids.
A passion for helping organisations create stronger customer outcomes, accelerate growth and improve commercial performance.
Candidates must hold the legal Right to Work in the UK.

Skills

Customer strategy
Customer experience
Marketing transformation
Growth
Commercial transformation
Digital transformation
Operating model initiatives
Structured problem-solving
Consulting rigour
Communication skills
Emotional intelligence
Stakeholder management

Location

Work Type

Full-time

Experience Level

Senior
4-6 years

Education Level

All educational backgrounds welcome

About the Company

Gate One is committed to an inclusive hiring process.
Our goal is to foster a diverse and inclusive workplace that values the unique perspectives and contributions of each team member.

Equal Opportunity

All applications will be given fair consideration regardless of race, ethnicity, religion, gender, sexual orientation, nationality, disability, age, faith, or social background.
We welcome individuals from all educational backgrounds to apply.
If you require any support or have any questions, please don't hesitate to reach out to one of our Talent team.