Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Manage the performance, quality, and utilization of the Network Services team, with potential future line management responsibilities. The scope of this role may evolve with changing business needs.
Responsibilities
- Support Enterprise and Core Network Team leads in adhering to company policy.
- Ensure the creation and documentation of High-Level Design (HLD) and Low-Level Design (LLD) documents.
- Ensure efficient utilization of relevant teams and report utilization monthly.
- Monitor and highlight team capacity.
- Monitor and highlight skill gaps within teams.
- Produce future strategy for team development and improvement.
- Drive the production and enforcement of network standards and guidelines.
- Provide guidance for Project Resource Engineers.
- Facilitate knowledge transfer to peers and provide development coaching.
- Provide 3rd and 4th line operational incident support with Root Cause Analysis guidance.
- Act as a primary point of responsibility for specific teams while collaborating with other stakeholders for smooth operational team functioning.
Requirements
- Proven experience in a delivery role within projects, including solution design, project support, and project architecture delivery.
- Proven experience in Service Delivery within an internal organization.
- Proven experience in team leadership.
- Flexibility in working hours and locations to support contracts throughout the UK and Europe is essential.
- Ability to work effectively under pressure.
- Excellent communication skills at all levels.
- Good organizational and time management skills.
Skills
- Customer Focused
- Team player
- Interpersonal skills
- Communication skills
- Organizational skills
- Time management skills
- ITIL V4 (desirable)
Location
- UK
- Europe
Work Type
- Flexible working hours
- Flexible work locations
Experience Level
- Team leadership experience
- Delivery role experience
- Service Delivery experience