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About the Role

As a Customer Support Specialist for our German customers, you’ll be working with customers, gaining valuable insights about product functionality and impact. This role involves resolving queries, investigating complex cases like fraud or payment issues, and collaborating with multiple stakeholders to ensure customer issues are resolved while continuously learning and growing in a dynamic, fast-paced environment.

Responsibilities

Handle customer support queries via calls, chat, and emails, acting as the first point of contact.
Gain insights about customer needs through interactions and channel them back to the product team to improve customer experience.
Continuously innovate and optimize internal processes with the team to elevate the customer experience.
Support the team on topics such as shift management or technical leadership.
Work on projects to improve the support experience.

Requirements

Previous experience in customer-facing roles.
Fluent German (C1) and English (C1).

Skills

Methodical thinker with a data-driven, structured, and solution-oriented approach.
Proactive problem-solver who takes ownership and seeks preventative solutions.
Clear communicator, able to articulate complex topics clearly and concisely in written and oral form, remaining composed in difficult situations.
Customer oriented with empathy for customer challenges and pain points.
Quick learner, adept at understanding new technologies, processes, and products, and keeping up-to-date.
Keen to understand internal and customer financial processes.

Location

Berlin

Work Type

Full-time

Salary/Compensations

Top-of-market compensation package, including equity.

Benefits

20 days “work from abroad”
600EUR/GBP Learning & Development Budget
Local benefits
Vibrant offices with in-person collaboration, weekly breakfasts, and Friday demos.

About the Company

Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe.
Ambition to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control.
Over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product.
Modules include corporate cards, accounts payables, employee cash reimbursements and procurement.
Raised a total of €180 million in funding and backed by renowned tech investors.
Culture thrives on impact and speed, encouraging bold moves, fast learning, and accomplishment.