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About the Role

Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

Responsibilities

Act as a brand ambassador for The Coca-Cola Company, serving as the external face and voice of Coca-Cola.
Respond to consumer questions and requests regarding promotions, new products, or quality issues.
Provide exceptional customer support through various channels, including LifeChat, Phone, email, and Social Media messages.
Collaborate with the customer support team to resolve issues and improve service.
Assist in identifying and implementing service improvement initiatives.
Foster a collaborative team environment focused on excellence in customer interactions.
Support in documenting and presenting customer support strategies and outcomes.
Drive the consumer experience strategy and transformation for Coca-Cola, covering digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

Requirements

Initial customer support experience and/or community management experience.
Strong communication skills.
Ability to understand and resolve customer issues.
Detail-oriented individuals excelling in fast-paced, service-driven settings.
Enthusiastic learners committed to advancing their customer support skills.

Skills

English (fluent)
Finnish (Fluent)
Customer support tools and software such as Sprinklr

Location

London

Work Type

Permanent
37.5h a week
full time
Hybrid
8h a day
5 days a week
between 09:00 - 17:00

Experience Level

Some initial Customer Support experience
Some initial Community Management experience

Education Level

Degree in Business, Communications, or a related field

About the Company

Konecta is a dynamic and innovative Consumer Support & Service global firm.
The team collaborates very closely with Coca-Cola’s teams.
This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola.
You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship.

Equal Opportunity

We are an equal employer and welcome applications from all backgrounds.