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About the Role

The Guinness Open Gate Brewery in London is a unique venue combining brewery experiences, hospitality, retail, events, and community engagement. We are seeking an Assistant Manager to oversee daily operations, ensuring exceptional guest experiences, operational excellence, and high standards of safety, compliance, and service.

Responsibilities

• Support day-to-day operations of a large, multi-experience hospitality venue.
• Ensure smooth delivery of services across bars, restaurants, events, and brewery experiences.
• Maintain legal and community commitments (e.g., licensing, OMP).
• Assist in managing relationships with key partners, including Sodexo.
• Support financial performance targets (P&L accountability).
• Aid in staff recruitment, training, and delivery of high service standards.
• Help manage external stakeholder relations (e.g., police, licensing authorities).
• Support cultural, community, and event-driven initiatives.
• Contribute to delivering Net Promoter Score (NPS) targets.
• Operate across the full site (50,000 Sq/Ft) throughout a shift.
• Patrol the site, and be present in customer-facing and back-of-house areas.
• Primarily responsible for licensing and OMP commitments, engaging with staff and security in all areas of the business.
• Assist with deliveries and courtyard logistics.
• See in delivery vehicles safely in early mornings throughout the year.
• Manage crisis situations, acting fast and communicating with guests and staff.
• Execute safe evacuations if needed.
• Attend incidents and coordinate with security.
• Administer first aid.
• Ensure brand reputation through quality control, including cellar operations.
• Evacuate guests and staff in the event of a fire, coordinating all teams.
• Navigate across all floors on the site to ensure smooth running of daily business.
• Assist all areas of the business with training.
• Conduct security briefings.
• Assist departments in shift delivery, including stock management and bar service.
• Assist with event setup, including moving furniture.
• Lift and carry stock (e.g., boxes of bottles, retail merchandise, kegs, POS materials).
• Set up event spaces, which may include moving tables, stacking/unstacking chairs, lifting staging or AV equipment.
• Restock bars and retail (carrying crates, moving pallets, loading/unloading deliveries).
• Move equipment (e.g., beer taps, portable bars, sound systems, signage).
• Assist with brewery tours, including handling heavy doors and guiding groups.
• Handle refuse – taking out bins, moving waste/recycling.
• Assist in physical incidents (e.g., cleaning spills, moving furniture in emergencies, supporting during fire evacuations).

Requirements

• Prior experience of running large high turnover hospitality premises.
• Licensing experience, preferably prior DPS experience.
• Crisis Management experience.
• Experience managing and liaising with on-site security teams.
• Facilities and maintenance management.
• Demonstrated experience of high-level standards management.
• Ability to work collaboratively across multiple departments.
• Prior experience of managing site-wide health and safety and compliance.

Skills

• Licensing
• DPS
• Crisis Management
• Security Liaison
• Facilities Management
• Maintenance Management
• Standards Management
• Collaboration
• Health and Safety Management
• Compliance Management
• First Aid
• Manual Handling

Location

• London

Work Type

• Full-time
• Fixed-Term Contract

Experience Level

• Assistant Manager

Salary/Compensations

• competitive salary

Benefits

• annual bonus
• product allowance
• private pension

About the Company

• The Guinness Open Gate Brewery is a unique destination combining brewery experiences, hospitality, retail, events and community engagement within one of London's most exciting visitor attractions.
• With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company.
• Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands.
• From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities.
• Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
• Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry.
• And through our people, their legacy lives on.
• Join us, and you’ll collaborate with talented people from all corners of the world.
• Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
• With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills.
• Because when varied voices, mindsets, and personalities come together, great ideas are born.
• In our supportive culture, your voice will be heard and you’ll be empowered to be you.
• Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

Equal Opportunity

• Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
• If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
• Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.