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About the Role
Lead complex customer programs from start to finish, driving customer adoption and business transformation.
Responsibilities
- Lead strategic implementation programs for major retail customers
- Coordinate cross-functional teams across Engineering, Operations, Product, Supply Chain, Sales and Customer Success
- Build trusted relationships with customer executives and key stakeholders
- Manage program scope, timelines, budgets, risks and governance
- Drive customer adoption and business transformation
- Ensure successful delivery while identifying opportunities for future growth
- Continuously improve program management best practices across the organization
Requirements
- 8+ years of experience in Program Management, Project Management, Customer Delivery or Consulting
- Experience delivering complex enterprise customer programs
- Strong stakeholder management and executive communication skills
- Experience working in international, cross-functional environments
- Strong leadership, planning and risk management capabilities
- Commercial awareness and customer-centric mindset
- Experience in Retail Technology, SaaS, IoT or Digital Transformation is highly preferred
- PMP, PgMP, Prince2 or Agile certification is a plus
- Fluent Japanese and English
Location
- Tokyo
Work Type
- Full-time
Experience Level
- 8+ years
About the Company
- World’s leader in IoT and data technologies for commerce.
- Mission is to help retailers and brands leverage AI-powered digitalization to become more efficient, more intelligent, and more sustainable.
- Fast-growing, fast-paced retail tech company.
- Believes in thinking big and working together as one team to build the largest retail IoT platform in the world.