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About the Role
The Customer Service Representative is tasked with delivering exceptional service to our clients while assisting with daily operations. This position entails managing various communication channels, processing orders, and fostering strong client relationships.
Responsibilities
- Promptly and professionally answer and respond to customer inquiries via phone, email, and text.
- Accurately process and manage orders, ensuring timely follow-up.
- Act as the primary point of contact for the PSEG account and other designated clients.
- Keep precise records of customer interactions and transactions.
- Work collaboratively with internal teams to efficiently resolve customer issues.
- Contribute to the overall efficiency and smooth functioning of the office.
- Undertake additional duties and responsibilities as assigned by management.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking capabilities.
- Detail-oriented with the capacity to manage multiple priorities.
- Proficient in Microsoft Office and comfortable with CRM systems.
- Previous customer service experience is preferred.
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Organization
- Multitasking
- Detail-oriented
- Microsoft Office
- CRM systems
Location
- New York City
- Northern New Jersey
Work Type
- Full-time
Experience Level
- Preferred previous customer service experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- Competitive hourly wages
- 40 - 50 hours per week
Benefits
- Comprehensive benefits package, including healthcare and retirement plans.
- Generous paid time off (PTO) program.
About the Company
- Prominent family-owned enterprise with a distinguished 70-year history in managing debris for construction and demolition projects.
- Commitment to providing environmentally responsible solutions while ensuring safety, integrity, and compliance.
- Acknowledged for utilizing cutting-edge technology, such as multi-camera systems and GPS tracking, to improve service efficiency and transparency.