Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Team Lead in Dynamics is responsible for the ongoing delivery, optimisation, adoption and support of BDO's Dynamics 365 platform. This role ensures the platform remains reliable, secure and aligned to business priorities while driving continuous improvement and user adoption, combining service ownership, business analysis, stakeholder engagement and delivery leadership.
Responsibilities
- Lead the day-to-day delivery, support and continuous improvement of the Dynamics 365 platform.
- Own and coordinate the delivery of platform enhancements, roadmap initiatives and service improvements.
- Partner with business stakeholders to understand requirements and translate business needs into practical solutions.
- Facilitate discovery workshops, requirements gathering, process mapping and impact assessments.
- Identify opportunities to improve business processes, data quality, user experience and platform adoption.
- Coordinate delivery activities across internal technology teams, business stakeholders and external vendors.
- Drive adoption, change management and user engagement activities to maximise business value from the platform.
- Monitor platform performance, service health, adoption metrics and data quality, identifying opportunities for improvement.
- Develop reporting, insights and service metrics to support decision-making and measure outcomes.
- Ensure the platform operates in line with governance, security, privacy and compliance requirements.
- Support business case development, value realisation activities and continuous improvement initiatives.
- Provide coaching, guidance and support to a direct report while fostering accountability and continuous improvement.
Requirements
- Strong Dynamics 365 CRM and Microsoft ecosystem experience.
- Experience leading or mentoring team members.
- Strong business analysis and process improvement skills.
- Excellent stakeholder management and communication skills.
- Experience driving adoption, change and continuous improvement.
- Strong delivery, prioritisation and problem-solving skills.
- Ability to balance business needs, governance requirements and operational stability.
- Experience supporting or leading enterprise CRM platforms, ideally Dynamics 365.
- Experience coordinating or mentoring team members within a technology, applications or product environment.
- Strong stakeholder engagement, workshop facilitation and requirements gathering experience.
- Experience working with vendors, technology teams and business stakeholders to deliver outcomes.
- Experience in service ownership, platform optimisation and continuous improvement.
Skills
- Dynamics 365 CRM
- Microsoft ecosystem
- Team leadership
- Mentoring
- Business analysis
- Process improvement
- Stakeholder management
- Communication
- Adoption
- Change management
- Continuous improvement
- Delivery
- Prioritisation
- Problem-solving
- Governance
- Operational stability
- Workshop facilitation
- Requirements gathering
- Service ownership
- Platform optimisation
Location
- Global
Work Type
- Full-time
Experience Level
- Team Lead
- Senior
Education Level
- Bachelor's degree in Information Technology, Business or a related discipline (or equivalent experience)
- Relevant Dynamics 365, Microsoft, ITIL or change management certifications highly regarded
Benefits
- Health and wellbeing benefits
- Social benefits
- Financial benefits
- Professional development benefits
- Fitness challenges
- Exclusive discounts to corporate health insurance
- Gym memberships
- Wellness facilities
- Travel perks
- Retail discounts
- Employee referral rewards
- Study support
- Enhanced family support
- Cultural leave
- Religious leave
- Options to purchase additional leave
- Community initiatives
- On the job training
- Formal development programs
About the Company
- BDO is a global professional services firm connected to local markets.
- Our people work together to provide specialist expertise, helping businesses achieve their goals.
- We inspire others, to go further.
- We create together, to reach higher.
- We build trust, to lead purposefully.
- Whether you're building your future or starting your career with us, you won’t do it alone.
- From creating solutions for our clients to building careers for our people, we shape what matters.
- Working for BDO you will be part of a growing and market leading professional services firm.
- Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
- Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
- Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
- We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
- We shape what matters.
- At BDO we are always looking ahead, thinking bigger, reaching further and always staying personal and human in everything we do.
- We’re by your side, backing you to explore ideas and new ways of working to shape the future you want to see.
Equal Opportunity
- BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at recruitment@bdo.com.au