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About the Role

Ofcom is seeking an IT Project Delivery - Senior Manager to support the £70m plus procurement of a refreshed IT Support Services. This role will provide technical and operational expertise to complement Ofcom’s internal leadership of the project, coordinating end-to-end project work, managing dependencies, risks and governance, assuring deliverables, and ensuring a robust, compliant procurement process aligned to UK public sector requirements.

Responsibilities

Lead and coordinate a comprehensive review of Ofcom’s current IT support strategy, operating model, and service outcomes.
Support the development and assessment of future service delivery models (in-house, outsourced, managed service or hybrid).
Facilitate stakeholder engagement, workshops, and requirements gathering.
Produce clear, evidence-based recommendations and decision papers.
Lead the planning, governance, and day-to-day delivery of the IT Support Services procurement project.
Work closely with the Commercial lead to support the creation of procurement artefacts, i.e. Service specifications, KPIs, Evaluation methodologies, ITT documentation, pricing schedules and contractual schedules
Manage and co-ordinate the ICT Consultancy hired to support the project, ensuring delivery of their work against agreed deliverables.
Ensure all governance documentation (approvals, audit trail, decision logs) is complete, accurate, and compliant.
Ensure the project maintains the pace required to deliver against the project objectives within the timeframes allowed.
Manage senior stakeholder engagement, expectations and conflict resolution.
Ensure priorities are clearly communicated, and roles and responsibilities are appropriate.
Develop and maintain detailed project plans, RAID logs, reporting packs, and stakeholder communication plans.
Manage risks, issues, and dependencies, including interdependencies with wider technology and commercial initiatives.
Provide clear, regular reporting to senior stakeholders on progress, risks, and decisions.
Ensure timely delivery of milestones and high-quality outputs from the consultancy and wider project team.

Requirements

Demonstrates strong interpersonal and communication skills, with the ability to build trusted relationships across all levels of the organisation.
Confident in influencing, challenging, and engaging stakeholders, including senior decision-makers, to drive alignment, shape outcomes, and enable timely, informed decisions.
Provides clear direction and leadership to programme teams, fostering collaboration, accountability, and high performance.
Communicates clearly and persuasively both verbally and in writing, bringing people together around shared objectives while effectively managing differing views and priorities.
Proven ability to plan, deliver and close complex projects end-to-end within scope, time, budget and governance requirements.
Proficient in methodologies (Agile, Waterfall, PRINCE2, MSP) and managing multiple workstreams in fast-paced environments.
Strong understanding of governance frameworks, controls and public sector procurement.
Knowledge of PCR 2015 and Procurement Act 2023, experience managing budgets and financial forecasts.
Excellent communication, negotiation and influencing skills.
Builds strong stakeholder relationships and presents complex updates, risks and recommendations clearly and confidently.
Experience managing risks, issues and change, with proactive mitigation and escalation.
Strong analytical and problem-solving skills to interpret data, identify trends and support decision-making.
Proven ability to lead and coordinate cross-functional and multi-disciplinary teams, facilitate workshops and resolve conflict.
Collaborative, accountable and outcomes-focused approach.
Proficient in project tools (MS Project, Planner, Azure DevOps, Jira, Trello) and Microsoft 365.
Able to produce clear dashboards, reports and presentations from complex data.
Experience across IT services, including service management and solution or technical architecture.

Skills

Agile
Waterfall
PRINCE2
MSP
MS Project
Planner
Azure DevOps
Jira
Trello
Microsoft 365
IT services
Service management
Solution architecture
Technical architecture

Work Type

Fixed Term

Experience Level

Principal

Benefits

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best.
Most roles can therefore be adapted for part-time hours, job shares, or other flexible arrangements.
Learn more about our Rewards, Benefits and Wellbeing on our careers page.

About the Company

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes how we’ll stay connected with each other in the future.
Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices.
We’re also taking on the challenge of making the online world a safer place.
And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.
The Digital Transformation Programme Delivery function is part of the Digital, Data and AI team within the Corporate Group.
Ofcom’s remit is huge – we keep UK citizens and consumers safe from harm and ensure they receive the best possible service from their communications providers.
Find out more about Ofcom, where we operate, and the different types of work we do to keep the country connected.
At Ofcom we are determined to do all we can to promote diversity and equality inside our organisation and in the wider sectors we regulate.
Diversity and equality are fundamental to achieving our purpose to make communications work for everyone.
We need to make the best decisions for all UK consumers and citizens.
To do this, it is essential that all levels of our organisation are diverse and foster an inclusive culture.

Equal Opportunity

At Ofcom, our mission is clear: to make communications work for everyone.
To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.
We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives.
That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities.
We value socio‑economic diversity, life experience and neurodiversity too.
Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here.
Our recruitment process is intentionally designed to be open and accessible.
If you need adjustments, information in a different format or an alternative way to apply, contact us at resourcing@ofcom.org.uk or 0330 912 1378.
As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role.
You can read more about this commitment here.
Whoever you are, whatever your story, you belong at Ofcom.
We make communications work for everyone.