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About the Role

As a Sales and Service Support Operations Group member, you will perform a variety of sales and general administrative tasks while maintaining good relationships with internal and external customers. Please note that this department provides a wide range of support, so your responsibilities may change within the department.

Responsibilities

• Manage customer, equipment, engineer, and other master data on the company's core system.
• Process quotations, orders, parts shipments, administrative tasks, and accounting for parts sales and service repair requests promptly and accurately.
• Handle sales administrative tasks such as creating and issuing maintenance contracts, quotations, invoices, purchase orders, and payment requests.
• Manage maintenance contracts and on-call conditions to arrange, bill, and process sales according to service levels.
• Collect accounts receivable.
• Participate in business improvement projects.
• Support engineers.
• Comply with internal company policies (SOX, Legal, etc.).

Requirements

• Minimum of 3 years of experience in sales administration.
• Ability to multitask and maintain accuracy in a dynamic environment.
• Proactive with strong soft skills, including professional and courteous verbal and written communication.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Business-level English proficiency.
• TOEIC score of 700 or equivalent.

Skills

• Sales Administration
• Customer Relationship Management
• Data Management
• Quotation Creation
• Order Processing
• Parts Management
• Service Repair Coordination
• Invoice Processing
• Accounts Receivable
• Project Management
• Microsoft Office Suite
• English Proficiency

Location

• Office

Work Type

• Standard (Mon-Fri)

Experience Level

• 3+ years

Education Level

• University degree preferred

About the Company

• As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers.
• Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion.
• Our Mission is to enable our customers to make the world healthier, cleaner and safer.
• Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
• Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Equal Opportunity

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
• Thermo Fisher Scientific is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.