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About the Role

Product Design is a multi-disciplinary vertical comprising UX, UI and Content. Designers partner with Product and Engineering in cross-functional outcome teams, owning their roadmap, commercials, and customer-facing agenda. Designers work alongside tribe leadership, guiding the product experience across mobile app, web servicing, and agent experience.

Responsibilities

• Lead part of our multi-disciplinary Product Design team (UX, UI and Copy), helping people develop lateral skills that elevate their practice whilst preserving quality in their craft.
• Partner with Product Management, Engineering, Research and other design team members to apply strategic thinking to design effective, engaging end-to-end experiences that balance user needs, business goals and technological capabilities.
• Drive end-to-end project delivery that aligns and advances cross-functional initiatives.
• Effectively prioritise and deliver in your areas, while proactively supporting the wider team's success.
• Use AI tools across the design process, from ideation through to shipping code.
• Be an active member of the Design Leadership team and champion a collaborative, customer-focused culture.

Requirements

• A strong leader who has navigated ambiguity in transformation environments and understands the commercial context of multi-disciplinary delivery teams.
• An impressive portfolio showcasing a strong understanding of user experience, demonstrating craft, problem solving in end-to-end environments and use of relevant tools such as Figma.
• Proven experience advocating for the customer and applying user insights to your thinking, alongside experience designing complex solutions for mobile and web.
• The ability to communicate design solutions clearly and articulate the value of customer-centred design in product development.
• Experience working with a design system and mobile technologies, with a deep understanding of mobile UX best practices and platform guidelines.
• A natural collaborator who can build constructive relationships with key partners across Product and Engineering.
• An advocate for inclusive design practices, ensuring our digital products meet accessibility standards and provide a seamless experience for customers of all abilities.
• A Bachelor’s Degree or commensurate studies in HCI, Design, Computer Science or other related field.
• Experience working in an Agile development process.
• Project management experience, particularly in tooling such as JIRA and Confluence.

Skills

• UX
• UI
• Content Design
• Figma
• AI tools
• Design System
• Mobile Technologies
• Mobile UX best practices
• Platform guidelines
• Inclusive design practices
• Accessibility standards
• Agile development process
• JIRA
• Confluence

Location

• London
• Nottingham

Work Type

• Hybrid
• Permanent

Experience Level

• Manager

Education Level

• Bachelor’s Degree or commensurate studies in HCI, Design, Computer Science or other related field

Benefits

• Up to £5,000 in funding for external qualifications
• Competitive pension and performance-based bonus schemes
• 25 days of annual leave, increasing with tenure
• Option to buy 5 additional days of leave
• Private medical insurance
• Enhanced parental leave

About the Company

• Our Mission We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.
• At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.

Equal Opportunity

• We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).