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About the Role
As Team Lead for Post Activation, you'll own how thousands of merchants experience their first 28 days on Wolt. You'll lead a distributed team responsible for early merchant success, focusing on merchant outcomes, team development, and turning operational and performance insights into better processes across the merchant lifecycle.
Responsibilities
- Lead and develop a team of ~9 Post-Onboarding Success Specialists, owning their coaching, performance, and growth.
- Drive core outcomes: Magic Moment achievement, F28D availability, and merchant self-sufficiency.
- Set the standard for how the team supports merchants, including availability, app usage, menu and image quality, campaign and Ads setup, and platform education.
- Analyze performance data to identify drivers of results and translate findings into team focus areas.
- Design scalable processes and playbooks to replace manual work with repeatable workflows and self-service enablement.
- Embrace change and help develop new ways of measuring and driving merchant success.
- Own the feedback loop with Onboarding and partner with cross-functional teams to fix root causes and improve handovers.
- Recruit, onboard, and coach new team members.
Requirements
- 5+ years of experience in account management, merchant/customer success, or operations.
- Proven experience leading and developing a team.
- Experience leading distributed or multi-location teams.
- Strong analytical and strategic thinking skills.
- Track record of owning performance metrics and improving them through structured, scalable solutions.
- Proficiency with analytics and BI tools such as Looker, Power BI, or Tableau.
- Strong prioritization and organizational skills.
- Sound judgment in a fast-changing environment.
- Comfort with ambiguity and change.
- Excellent communicator in both German and English.
- Willingness to travel regularly to other German offices.
- Bachelor's or Master's degree.
Skills
- Team leadership
- Coaching
- Performance management
- Merchant success
- Customer success
- Operations
- Analytical thinking
- Strategic thinking
- Data analysis
- Process design
- Scalable solutions
- Analytics tools (Looker, Power BI, Tableau)
- Prioritization
- Organization
- Communication (German and English)
Location
- Berlin
- Hamburg
- Cologne
- Frankfurt
- Munich
Work Type
- Full-time
- Hybrid
Experience Level
- 5+ years
Education Level
- Bachelor's degree
- Master's degree
Benefits
- Attractive salary package
- Discount on Wolt orders
- Modern work equipment
- Various soft drinks, coffee and fruits in the office
- Urban Sports Club membership subsidy
- Deutschland Ticket subsidy
- Weekly all-hands meetings
- Regular team events
- Flexible working hours policy
- 30 days of paid vacation
About the Company
- Wolt creates technology that brings joy, simplicity and earnings to neighborhoods worldwide.
- Founded in 2014, Wolt started with food delivery and now delivers almost everything across over 500 cities in 30 countries.
- Wolt joined forces with DoorDash in 2022 to continue global expansion.
- Working at Wolt is exciting, offering opportunities to learn, build, and ship more.
- The company values self-starters with drive and entrepreneurial spirit.
Equal Opportunity
- Wolt is committed to growing and empowering a more inclusive community.
- The company hires and cultivates diverse teams with varied backgrounds, experiences, and perspectives.
- Wolt believes that true innovation happens when everyone has a room at the table and the tools, resources, and opportunity to excel.