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About the Role

As a Renewals Specialist, you will be an integral part of Zscaler's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. You will play a crucial role in cementing our position as a world leader in cloud security by managing a high volume of renewals and contributing to customer success.

Responsibilities

• Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR (annual recurring revenue), adapting to threshold changes based on evolving business needs.
• Ensure exceptional experiences and high satisfaction levels for both customers and partners throughout a high-volume renewal workstream ecosystem.
• Partner directly with the Deal Desk, Pricing, Partners, Customer Success, Sales Operations, Account Executives, and end customers to secure on-time contract executions.
• Adopt, master, and champion modern AI tools to efficiently manage tasks, optimize daily workflows, and maximize productivity to consistently meet and exceed targets within a variable compensation model.
• Develop a strong foundational understanding of Zscaler products to successfully migrate legacy contracts to current SKUs and identify potential upsell opportunities to hand off to Account Executives.

Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving capabilities.
• A strong professional background working in high-volume renewals, sales, or account management environments.
• Proven ability to efficiently manage a large volume of concurrent transactions while consistently hitting performance and financial targets.
• Excellent relationship-building and communication skills, with experience aligning with stakeholders across deal desk, channel partners, and customer success teams.
• Exceptional organizational, prioritization, and time-management skills tailored to handling high-velocity workstreams.
• Advanced, active use of AI within your role to drive deeper data insights, elevate personal productivity, and uplift the overall quality of work for yourself and your team.
• Prior knowledge of Zscaler’s product portfolio, operational tools, and commercial contracting frameworks.

Skills

• AI Tool Integration
• High-volume renewals
• Sales
• Account management
• Transactional Mastery
• Cross-Functional Collaboration
• Organizational Excellence
• AI
• Data insights
• Productivity
• Zscaler product portfolio
• Operational tools
• Commercial contracting frameworks

Location

• Remote
• Hybrid

Work Type

• Full-time

Experience Level

• Mid-level

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

About the Company

• Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure.
• As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform.
• This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
• We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats.
• We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster.
• We build high-performing teams that can make an impact quickly and with high quality.
• To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
• We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential.
• If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Equal Opportunity

• Zscaler is committed to providing equal employment opportunities to all individuals.
• We strive to create a workplace where employees are treated with respect and have the chance to succeed.
• All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
• Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.