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About the Role

Join Moco Museum London as a Junior Duty Manager to supervise floor activities, ensure a seamless visitor experience, and maintain Moco's high standards. You will assist visitors, monitor Floor Crew performance, and support overall museum operations, taking an active leadership role in guiding and motivating the team.

Responsibilities

• Ensure a high level of customer service and visitor satisfaction by monitoring operations, including ticketing, information desks, and visitor services.
• Guide visitor flow and address any issues or concerns to enhance the visitor experience.
• Oversee the implementation of visitor engagement initiatives and special events to promote interaction with exhibits and programs.
• Act as a trained guided tour guide when necessary.
• Supervise crew members to ensure smooth operation and adherence to museum policies and procedures.
• Ensure optimal team allocation to defined positions for efficiency in serving visitors.
• Provide feedback to the crew and address performance issues in collaboration with Operations Managers.
• Share input about the crew to assist Operations Managers in preparing bi-annual performance appraisals.
• Attend meetings selected by Operations Managers to expand experience.
• Coordinate opening and closing procedures.
• Coordinate Crew members.
• Seek advice from Operations Managers when needed and report any issues.
• Implement and enforce health and safety protocols to ensure a safe environment for visitors and staff.
• Monitor indoor and outdoor premises cleaning, ensure follow-up, and report on cleanliness.
• Collect feedback from the Crew.
• Act as a key point of contact during emergency situations, such as evacuations, medical emergencies, or security incidents.
• Implement emergency response procedures and coordinate with relevant authorities to ensure safety and security.
• Organize safety protocol training.

Requirements

• At least 2 years of experience in operations, process management, service management, or a related role, ideally within a startup or early-stage business.
• Fluency in English is required.
• Excellent communication and interpersonal skills, with a collaborative approach to problem-solving.
• Flexible schedule, including availability on weekends and holidays.
• Knowledge of art and design is a plus but not a must.
• Degree-level education (preferably Business Administration).

Skills

• Customer service
• Visitor engagement
• Staff supervision
• Team leadership
• Operations coordination
• Health and safety protocols
• Emergency response
• Communication
• Interpersonal skills
• Problem-solving

Location

• London

Work Type

• Full-time

Experience Level

• Junior

Education Level

• Degree-level education (preferably Business Administration)

Salary/Compensations

• Competitive salary

Benefits

• A high energy work environment
• Fun internal team events
• Exclusive discount on merchandise and admission
• Opportunity to develop yourself and execute ideas

About the Company

• Moco Museum is a unique museum with locations in Amsterdam, Barcelona, and London, aiming to make art fun, bold, and accessible to everyone.
• We showcase work by iconic artists like Basquiat, Warhol, Kusama, and street legends like Banksy, celebrating voices from the streets to the digital world.
• Our spaces feature immersive art, powerful messages, and a playful spirit, encouraging rule-breaking and different thinking.
• The team is composed of curious, passionate individuals who love creativity, community, and working with heart.
• Moco Museum is a global hub for art lovers and the art curious, featuring modern classics and contemporary immersive wonders.
• We work together to connect millions of viewers with curated collections that inspire defiance of expectations, following hearts, and dreaming harder.
• Our vision evolves daily, and our reach grows, trusting art as a vehicle for a more free and enlightened state of consciousness.
• We are bold, pink, disruptive, and playful.

Equal Opportunity

• We celebrate creativity, inclusivity, and collaboration, valuing unique ideas, experiences, and perspectives.
• We embrace change and celebrate fresh ideas, approaching challenges and successes together with continuous learning and innovation.
• We create space to connect and enjoy time as colleagues through activities like Friday drinks and team-building events, fostering a sense of belonging.