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About the Role
This role serves as the interface between the housing industry, care insurance funds, clients, and internal teams, providing competent support via phone and email, handling application processes, and mediating in difficult cases.
Responsibilities
- Serve as the interface between the housing industry, care insurance funds, clients, and internal teams.
- Provide competent support to housing associations and care insurance funds via phone and email for all inquiries.
- Create and maintain comprehensive documentation on contact persons and process flows.
- Professionally submit applications to housing associations and care insurance funds, including verification, follow-up, and processing of approvals.
- Mediate in hardship cases and disputes between clients and housing associations or care insurance funds with solution-oriented approaches.
- Reporting for key accounts and continuous process optimization.
- Collaboratively build workflows and best practices with your team.
Requirements
- Excellent communication skills and a customer-oriented mindset.
- Structured and precise approach to managing complex information.
- Ability to act as a bridge-builder and mediate between different stakeholders.
- Experience with housing associations/real estate industry and/or care insurance funds is a plus.
- Ability to maintain an overview and find creative solutions even in challenging situations.
- Proficient in MS Office applications and digital documentation systems.
- Very good German language skills, both written and spoken.
Skills
- Communication
- Customer orientation
- Structured work
- Precise work
- Mediation
- Problem-solving
- MS Office
- Digital documentation systems
Location
- Germany
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Deutschland-Ticket or Jobrad subsidy
- Urban Sports membership option
- Large kitchen
- Catering
- Friday get-togethers
- Various team events
About the Company
- Seniovo GmbH, a company of the HORNBACH Group, transforms living spaces into safe, comfortable, and barrier-free environments.
- We are a team of visionaries dedicated to the well-being and independence of people with limited mobility.
- Working at Seniovo means being part of a team characterized by respect, collaboration, and a shared drive to make a positive difference.
- We offer a platform for creative and ambitious talent in an environment that prioritizes innovation and human well-being.
- Join us to elevate your career and improve lives while creating spaces that are more than just places to live – they are places of well-being and independence.