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About the Role
Zenner & Ritter is seeking a full-time Plumbing Service and Install Coordinator in Buffalo, NY, to act as a critical link between customers and the service team, ensuring an exceptional customer experience through effective communication, organization, and problem-solving.
Responsibilities
- Relay detailed and accurate information to technicians in the field to ensure a quality customer experience.
- Assess and prioritize urgent service requests.
- Communicate professionally with clients and teammates.
- Ensure technicians receive accurate, detailed information to perform their work successfully.
- Document service requests, repairs, calls, and client interactions.
- Keep all parties informed and on track.
Requirements
- Ability to pass a background check and drug screening test.
Skills
- Communication skills
- Organization skills
- Problem-solving skills
Location
- Buffalo, NY
Work Type
- Full-time
Salary/Compensations
- $20-$30 per hour
Benefits
- Health, dental, and vision
- Paid time off (PTO)
- 401(k) with a company match
- Life insurance
- Bonus structure
- Employee Assistance Program (EAP)
- Growth opportunities
- Short- and long-term disability
- Company parties
- Company phone
- Uniforms
About the Company
- Zenner & Ritter has been a trusted name in home services for over 90 years and is continuing to grow.
- The company is the largest residential heating and cooling company in Western NY.
- Services are expanding to include plumbing, electrical, energy, and green technology solutions.
- Offers opportunities for long-term careers in management, accounting, sales, customer service, or technical roles.
- Committed to innovation and exceptional service.
- Provides flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development.