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About the Role
As a Clinic Coordinator for Surrey Park Women's Clinic, you'll manage front-of-house operations, ensuring an exceptional experience for every patient, visitor, and partner. You will handle patient queries, work with clinic management to ensure smooth daily operations, and contribute to a meaningful, people-focused role in a fast-paced environment.
Responsibilities
- Act as the first point of contact for reception-related queries, ensuring a welcoming and organized patient environment.
- Support new potential patients via website and telephone inquiries, recording necessary information on the CRM platform.
- Oversee appointment scheduling, patient registration, invoicing, and end-of-day financial reporting with accuracy and efficiency.
- Manage patient queries and bookings.
- Coordinate stock control for reception and clinic supplies, ensuring timely ordering and inventory management.
Requirements
- Excellent interpersonal and communication skills, with the ability to create a welcoming and calm environment.
- Confident user of Microsoft Office (Outlook, Word, Excel, Teams), patient management systems, CRM platforms, and electronic medical records (EMR).
- Strong ability to manage multiple priorities simultaneously, maintaining accuracy and meeting deadlines in a busy clinic setting.
- A patient-focused approach: friendly, empathetic, and responsive at every stage of the patient journey.
- Previous experience in a receptionist, front-of-house, or customer service role, ideally within healthcare or a private clinic setting.
- Experience handling appointments, bookings, and patient or customer inquiries.
- Familiarity with payment processing and basic financial administration.
- Exposure to fast-paced, customer-focused environments with high service standards.
Skills
- Interpersonal skills
- Communication skills
- Microsoft Office (Outlook, Word, Excel, Teams)
- Patient management systems
- CRM platforms
- Electronic medical records (EMR)
- Prioritization
- Time management
- Customer service
- Appointment scheduling
- Booking management
- Payment processing
- Financial administration
- Stock control
- Inventory management
Location
- United Kingdom
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- 32 days annual leave including bank holidays
- Life assurance
- Pension plan
- Workplace Nursery Scheme
- MyGym discounts
- Staff treatment discounts
- EV Car Scheme and Cycle2Work
- Perkbox benefits platform
- Health and wellness programmes
- Ongoing learning and development opportunities
About the Company
- JD Healthcare Group is a leading UK fertility and reproductive healthcare provider.
- Operates brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic, and Elective Egg Freezing.
- Has been supporting individuals and families since 1985.
- Combines world-class clinical expertise with genuine human care.
- Driven by a shared purpose: helping people build the families they dream of.
Equal Opportunity
- JD Healthcare is an Equal Opportunities employer.
- Committed to diversity and inclusion.
- Encourages applications from all backgrounds.